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Webinar

The Ceiling on Search: What Agentic AI in Support Actually Needs

Sponsored by
Neuron7.ai
and

AI search has a ceiling. Here's what it takes to get past it and make agentic AI work in support.

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November 10, 2026

11:00 AM

Pacific Time

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November 10, 2026

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November 10, 2026
|
11:00 AM
Pacific Time

Overview

Summary

Most support organizations have already rolled out some form of AI search, and TSIA's research shows it isn't moving the needle on its own. Agentic AI performs only as well as the data and platform underneath it, and most search tools index a fraction of what a support organization actually knows. Niken Patel, CEO of Neuron7, joins TSIA's Dave Baca to unpack the research behind that gap and what closing it looks like in practice.

Challenges

Search tools are built to index only certain sources, leaving out logs, case history, and the tribal knowledge sitting in a veteran engineer's head. That gap compounds as organizations try to move from search to agentic AI, which needs a complete picture to act on rather than a partial one.

Key takeaways

Why most agentic AI programs stall before they scale

Learn why most initiatives never get past the pilot stage, and what separates the ones that do.

The data most platforms leave out

See why logs, case history, and tribal knowledge rarely make it into AI search, and why that gap matters more as AI takes on more of the work.

Predictive support without connected data

Discover how predictive support is already delivering results on equipment with no live machine data.

Webinar speakers

Dave Baca

Sr. Director of Support Services Research, TSIA

Niken Patel

CEO and Founder, Neuron7

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