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Webinar

TECH on Deck: Customer Success still not working? Let’s fix it.

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Elevate your Customer Success organization with orchestrated data, unified KPIs, and streamlined integrations to boost ROI.

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May 1, 2025

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May 1, 2025

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May 1, 2025
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Pacific Time

Overview

Summary

The webinar discusses the growing significance of Customer Success (CS) in the subscription economy, highlighting the obstacles faced by organizations due to fragmented data systems. Experts emphasize the need for intelligent workflows and cohesive tools to enhance CS efficiency and improve customer outcomes, ultimately driving revenue growth and reducing churn.

Challenges

The challenges addressed include the fragmentation of data systems in Customer Success organizations, which leads to inefficiencies and difficulties in accessing relevant information to enhance customer retention and satisfaction in a subscription-based economy.

Key takeaways

Get actionable data to deliver the value customers expect and foster long-term growth.

Delivering better ROI

Get a unique take on why most Customer Success organizations still struggle to deliver ROI, with insights to stay ahead.

Customer Success strategies

Learn how to grow your organization with orchestrated data and unified KPIs for service and sales.

Improving customer health

Discover streamlined integrations to increase renewals and upsells, as well as strategies to reduce churn.

Webinar speakers

John Ragsdale

Former Distinguished Researcher, VP of Technology Ecosystems, TSIA

Jason Occhialini

Head of Technology Industry Product Management, ServiceNow

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