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Webinar

TECH on Deck: Closing the Utilization Gap With AI

Sponsored by
Accelo
and

Explore how professional services organizations are balancing human and agentic AI resources to evolve beyond traditional utilization targets, aligning capacity with current and future demand to improve margin, reduce inefficiencies, and optimize resource management for stronger, more predictable profitability.

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May 14, 2026

9:00 AM

Pacific Time

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May 14, 2026
|
9:00 AM
Pacific Time

Overview

Summary

AI is causing professional services organizations to rethink how utilization is defined, measured, and managed. In this TECH on Deck session, we’ll explore how leading firms are closing the utilization gap to better align capacity with demand, improving financial performance and operational agility. We’ll also examine how AI and agentic resources enable more forward-looking decisions that connect utilization to margin, growth, and customer outcomes.

Challenges

Many professional services organizations still rely on static utilization targets that fail to reflect real-time demand, leading to inefficiencies, margin leakage, and missed growth opportunities. Limited visibility into future capacity and demand makes it difficult to align the right resources to the right work at the right time. As agentic AI resources are introduced across workflows, leaders must optimize utilization without disrupting delivery or adding unnecessary operational complexity.

Key takeaways

Recognize Where Utilization Targets Break Down

Understand the limitations of static utilization metrics and how misalignment between capacity and demand leads to hidden inefficiencies and margin erosion.

Align Capacity to Demand With Greater Precision

Learn how leading organizations balance human and agentic AI resources to better match skills, timing, and demand signals, improving utilization quality, not just utilization rates.

Apply AI to Optimize Resource Deployment and Profitability

Discover how AI-driven insights and agentic AI resources can address capacity gaps, demand shifts, and surface risks earlier, enabling more proactive decisions that improve efficiency and overall profitability.

Webinar speakers

Joe DiPaulo

CEO, Accelo

George Humphrey

SVP of Research, TSIA

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