TECH on Deck: Closing the Utilization Gap With AI

AI is causing professional services organizations to rethink how utilization is defined, measured, and managed. In this TECH on Deck session, we’ll explore how leading firms are closing the utilization gap to better align capacity with demand, improving financial performance and operational agility. We’ll also examine how AI and agentic resources enable more forward-looking decisions that connect utilization to margin, growth, and customer outcomes.

Many professional services organizations still rely on static utilization targets that fail to reflect real-time demand, leading to inefficiencies, margin leakage, and missed growth opportunities. Limited visibility into future capacity and demand makes it difficult to align the right resources to the right work at the right time. As agentic AI resources are introduced across workflows, leaders must optimize utilization without disrupting delivery or adding unnecessary operational complexity.