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Webinar

The State of Managed Services 2026

Sponsored by

This webinar explores how the Managed Services industry is shifting from human-led, service-led models to an AI-first paradigm under AI Economics™. You’ll learn how to re-architect your business so AI becomes the core operational and commercial engine, while protecting margins and accelerating growth.

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March 4, 2026

11:00 AM

Pacific Time

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March 4, 2026

11:00 AM

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This webinar highlights how services organizations struggle with disconnected systems and manual handoffs, inaccurate or inconsistent pricing and scoping, plus a lack of real-time operational clarity.

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March 4, 2026
|
11:00 AM
Pacific Time

Overview

Summary

The Managed Services industry is undergoing a fundamental economic reset as AI Economics™ rewrites how value is created, priced, and captured. This session outlines the strategic journey to an AI-first operating model—showing how to resolve the Profit Paradox, build a compelling business case for AI, and close integration and talent gaps to fuel a predictive, profitable commercial model.

Challenges

Managed service providers face a Profit Paradox where AI improves customer efficiency, while eroding seat and hour-based revenue. At the same time, most lack clear ROI tracking for AI initiatives and struggle with fragmented data, legacy systems, and scarce AI talent—making true AI-first transformation difficult to execute and scale.

Key takeaways

Prioritize the Foundation

Begin by establishing a Unified Data Model and formal AI governance so AI initiatives sit on clean, trusted data and clear guardrails.

Reinvent the Pricing Model

Shift toward hybrid pricing that blends subscriptions with consumption or outcome-based elements to better reflect the real value AI delivers.

Define and Document Value

Build simple, repeatable processes to track and report AI-driven business outcomes and KPIs, not just internal efficiency gains.

Webinar speakers

Luke Ronkowski

Senior Director, Managed Services Research, TSIA

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