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Webinar

The State of Field Services 2026

Explore how AI can help field service leaders solve the Value Paradox, close the expertise gap, and turn technicians into high-value, outcome-focused problem-solvers.

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January 14, 2026

11:00 AM

Pacific Time

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January 14, 2026
|
11:00 AM
Pacific Time

Overview

Summary

This webinar shows why AI is the non-negotiable strategic answer to field service’s trilemma—Knowledge Entropy, outdated utilization metrics, and lagging tech adoption under AI Economics. Attendees will learn how to decouple effort from value, use AI as a knowledge bridge, and move toward Outcome-Oriented AI Services (OOAS) that contractually own business results like uptime guarantees.

Challenges

Field service organizations face a Talent Crisis as veteran experts retire, while remaining technicians are overloaded with administrative work and measured purely on utilization. At the same time, AI is eroding traditional effort-based revenue models, and many teams lack the technology investment needed to pivot from utilization to outcome-based “Absorption.”

Key takeaways

Decouple Effort from Value

Shift your measurement model from utilization (hours/effort) to absorption (outcomes achieved/cost of service), making AI a primary profitability lever.

Leverage AI as the Knowledge Bridge

Use generative AI to productize tribal knowledge, acting as a co-pilot to speed new technician proficiency and hedge against the “Silver Tsunami.”

Master the AI Pricing Ladder to OOAS

Move from hourly rates to Outcome-Oriented AI Services (OOAS), using AI Economics to price around owned results like uptime guarantees.

Webinar speakers

Roy Dockery

Sr. Director of Support Services and Field Services Research, TSIA

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