Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
View more webinars
|
View more AI Economics content
Webinar

Scaling Field Services With a Hybrid Workforce

Sponsored by
,

A practical webinar on using partners and gig talent to scale field services, while protecting quality, data security, and IP.

Attend this webinar

Registration is closed. Webinar recording will be available soon.

Watch on-demand

July 16, 2025

Pacific Time

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

Watch on-demand

July 16, 2025

Thank you for registering

Check your inbox for a confirmation email including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch Scaling Field Services With a Hybrid Workforce using the link below

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign-up for free

Already have an account?

Sign in
July 16, 2025
|
Pacific Time

Overview

Summary

Field services are hitting a scale ceiling as experienced technicians retire and demand rises. This webinar shares TSIA’s research approach and early insights on building a hybrid workforce—using strategic partners and gig talent—to expand coverage while maintaining service quality and protecting sensitive data.

Challenges

Field services teams must scale amid technician shortages and rising demand while maintaining service quality, protecting customer data/IP, and managing the operational risks of integrating partners and gig workers.

Key takeaways

Hybrid Workforce Framework

Get a preview of TSIA’s emerging framework for evaluating strategic partners, deciding where gig talent fits, and standardizing how third-party resources are used.

Partner and Gig Playbook

Learn practical guidance for integrating external talent into service delivery—how to measure performance, align expectations, and maintain consistency across regions and providers.

Risk and Outcomes

Understand the risks of not evolving your resourcing model—and how to scale while protecting quality, customer data, and intellectual property.

Webinar speakers

Roy Dockery

Senior Director of Field Services Research, TSIA

Related Resources

No items found.
Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by Field Services leaders worldwide

TSIA's support and guidance have been invaluable in both the Field Services and Support Services Research areas.

—Chu Sureshkumar, Site Manager, Mitsubishi Electric Power Products, Inc.

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert