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TECH on Deck: Scaling AI-Powered Support With Real-World Lessons

Discover proven strategies to turn AI hype into real support results, with lessons on data, strategy, and adoption.

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June 13, 2025

Pacific Time

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June 13, 2025
|
Pacific Time

Overview

Challenges

Turning AI hype into real support value is hard. Teams struggle with poor data, siloed knowledge, and weak strategy, stalling adoption and limiting results.

Summary

Learn practical lessons to make AI work in support. See how strong strategy, clean data, and disciplined knowledge management drive real improvements in efficiency and customer experience.

Key takeaways

Strategic Implementation

Successful orgs create a well-defined strategy over chasing the latest AI features, focusing on outcomes and foundational processes.

Data Quality

A healthy data foundation is essential; messy or unstructured data lowers AI effectiveness and can lead to stalled projects.

Executive Sponsorship

Gaining leadership support is crucial for fostering a culture of knowledge management, influencing overall success in AI adoption.

Webinar speakers

George Humphrey

Vice President and Managing Director, TSIA

Angelo Sandiford

Senior Director of Global Services Operations, Coveo

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