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Webinar

TECH on Deck: Is Your AI Actually Agentic? A Practical Guide to Real Autonomy

Sponsored by
Inbenta
and

Cut through the agentic AI hype and learn what true autonomous support operations actually look like—and how to get there.

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April 30, 2026

9:00 AM

Pacific Time

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April 30, 2026

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April 30, 2026
|
9:00 AM
Pacific Time

Overview

Summary

This virtual event tackles one of the most pressing questions in enterprise support today: Is the AI you’re deploying genuinely agentic, or just a sophisticated workflow in disguise? George Humphrey, SVP of Research at TSIA, and Merlin Bise, CTO of Inbenta AI, will demystify true agentic AI, outline what effective Level 3 autonomy looks like, and walk through the strategic decision of whether to build, assemble, or buy your AI stack. Attendees will leave with a practical framework for taking their first steps toward real autonomous operations, with the guardrails to do it confidently.

Challenges

Most solutions marketed as “agentic AI” are still trigger-action-outcome workflows with no real autonomy, leaving organizations scaling linearly while case volumes grow exponentially. Many companies default to building AI in-house because they are unaware of the mature, specialized solutions already available, wasting time and budget on reinvention. Without clean, unified data and the right governance guardrails in place, even well-intentioned AI deployments stall before they deliver meaningful ROI.

Key takeaways

What true agentic AI actually is

Learn the critical distinction between genuine autonomous AI and the sophisticated RPA tools that merely claim the label—and why it matters for your scaling strategy.

Build, assemble, or buy: Choosing the right path

Learn a strategic framework for AI procurement and why assembling specialized, best-of-breed tools often outperforms all-in-one platforms for organizations that need real depth.

Guardrails that unlock confidence in autonomy

Discover what good governance and oversight look like so your organization can let agents run—and trust them to do it right.

Webinar speakers

George Humphrey

SVP of Research, TSIA

Merlin Bise

Chief Technology Officer, Inbenta

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