TECH on Deck: Is Your AI Actually Agentic? A Practical Guide to Real Autonomy

This virtual event tackles one of the most pressing questions in enterprise support today: Is the AI you’re deploying genuinely agentic, or just a sophisticated workflow in disguise? George Humphrey, SVP of Research at TSIA, and Merlin Bise, CTO of Inbenta AI, will demystify true agentic AI, outline what effective Level 3 autonomy looks like, and walk through the strategic decision of whether to build, assemble, or buy your AI stack. Attendees will leave with a practical framework for taking their first steps toward real autonomous operations, with the guardrails to do it confidently.

Most solutions marketed as “agentic AI” are still trigger-action-outcome workflows with no real autonomy, leaving organizations scaling linearly while case volumes grow exponentially. Many companies default to building AI in-house because they are unaware of the mature, specialized solutions already available, wasting time and budget on reinvention. Without clean, unified data and the right governance guardrails in place, even well-intentioned AI deployments stall before they deliver meaningful ROI.