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Webinar

How to Build a Successful Knowledge Management Program

Sponsored by
and

Unlock essential strategies for developing a successful Knowledge Management program while integrating generative AI capabilities.

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April 1, 2025

Pacific Time

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April 1, 2025
|
Pacific Time

Overview

Summary

The webinar discusses key strategies for building a successful knowledge management (KM) program tailored to leverage generative AI capabilities, with emphasis on the importance of developing a collaborative culture that enhances knowledge sharing across the organization.

Challenges

The challenges presented in this webinar include overcoming knowledge silos within organizations, ensuring consistent knowledge sharing across departments, and maintaining up-to-date and relevant content in the face of evolving technologies and customer expectations.

Key takeaways

Importance of Knowledge Management

A robust KM program enhances organizational efficiency, customer satisfaction, and prepares companies for AI integration.

People-Centric Practices

Aligning KM with employee objectives and incentives encourages participation, fostering a culture of knowledge sharing.

Metrics and KPIs

Measure self-service success and other relevant metrics to track the effectiveness of the KM program and improve business outcomes.

Webinar speakers

Vele Galovski

Former VP of Support Services, TSIA

Dave Baca

Senior Director of Support Services Research, TSIA

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