How Next-Gen PS Teams Are Using AI to Scale Service-Led Growth

Professional services teams are under pressure to do more with less while adapting to rising expectations around AI, efficiency, and customer outcomes. At the same time, many organizations are still operating with delivery models built around one-off projects, siloed workflows, and limited visibility across the customer lifecycle. In this session, Planhat and TSIA will explore how PS leaders can evolve toward more repeatable, outcome-based, and recurring services motions. The conversation will unpack where AI can create real operational value, why connected data and context matter, and what services organizations can learn from recurring revenue models as they modernize delivery.

Organizations are under pressure to show clear value from AI while also making delivery more efficient and scalable. At the same time, many teams are still operating with fragmented data, siloed workflows, and traditional project-based models that make it harder to move toward recurring, outcome-based services.