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Webinar

The Expertise Economy: How Services Firms Must Evolve to Stay Relevant

Sponsored by
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In a world where expertise is decaying faster than ever and client expectations are shifting from effort to outcomes, traditional models of selling time no longer suffice. This webinar explores how professional services organizations must reshape their operational DNA, delivery models, and commercial frameworks to stay competitive.

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December 18, 2025

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December 18, 2025
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Pacific Time

Overview

Summary

Explore how TSIA, Kantata, and West Monroe are helping firms redesign talent models, package and monetize their expertise, and benchmark expertise velocity, leverage, and impact—with real-world examples of how tech, roles, and processes can turn expertise into scalable, outcome-driven value.

Challenges

Professional services firms are facing compressing skill half-lives, outcome-focused clients, and legacy time-based models that can’t scale expertise fast enough. Without new talent, delivery, and commercial models, even top firms risk becoming irrelevant in the expertise economy.

Key takeaways

Skills Are Expiring Faster

What a shrinking skill half-life means for hiring, upskilling, and long-term talent design.

Monetize Expertise, Not Just Hours

How to package, standardize, and monetize your firm’s know-how beyond billable hours.

Measure and Scale Expertise Impact

A practical framework, with real firm examples, for measuring expertise velocity, leverage, and value.

Webinar speakers

Bo DiMuccio

Distinguished VP, Professional Services Research, TSIA

Sarah Edwards

Chief Product Officer, Kantata

Peter Strydom

Manager M&A, West Monroe Partners

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