Bridging the AI Wow–Trust Gap in Enterprise Service

Agentic AI is quickly becoming the intelligent front door to self-service, but many organizations find that impressive demos break down in production due to faltering accuracy, escalating costs, and governance complexity. In this session, we’ll explore why AI initiatives stall after early success and what it takes to ground AI in trusted knowledge and retrieval so it performs reliably in real enterprise service environments.

Organizations are racing to deploy generative and agentic AI, but many struggle to move beyond impressive demos. When AI isn’t grounded in trusted enterprise knowledge, responses become unreliable, latency increases, and governance becomes difficult. Without a strong retrieval foundation, AI systems often fail to meet enterprise expectations—creating an AI Wow–Trust Gap: the gap between how impressive AI looks in a demo and how consistently it performs in production.