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Webinar

Beyond Automation: Shaping the Future of Professional Services

Professional services are entering a new era—one where AI doesn’t just automate tasks but helps organizations truly optimize how they sell, plan, and deliver services. Agentic platforms are bringing people and AI agents together to unlock smarter, faster, and more effective outcomes.

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September 18, 2025

Pacific Time

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September 18, 2025
|
Pacific Time

Overview

Summary

Professional services are at an AI-driven inflection point—balancing day-to-day delivery with transformation, steering decisions with data, and shifting to outcome-based services. Attendees signaled growing urgency to redesign offerings around AI.

Challenges

This webinar addresses the core challenges for professional services organizations: keeping day-to-day delivery on track while executing tech transformation, and embedding AI into real workflows amid complex org change. It also shows how to avoid AI disillusionment with a clear strategy, governance, and measurable milestones.

Key takeaways

Urgent Transformation Imperative

PS orgs are feeling heightened urgency to balance day-to-day ops with necessary tech transformations.

AI as a Catalyst

AI integration into workflows and service offerings is fundamental in propelling professional services into a new era, termed "PS 2.0".

Focus on Outcome-Based Services

Shifting from project-based to outcome-based value services is essential for modern professional service firms.

Webinar speakers

Bo DiMuccio

Distinguished VP of Professional Services Research, TSIA

Fortuné Alexander

Vice President, Product Marketing, Kantata

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