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Webinar

From AI Search to AI Agents: How UKG Transformed Self-Service

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Sponsored by Coveo. The path to agentic AI begins with intelligent search and retrieval; only when knowledge is unified, secure, and accessible can AI agents act with accuracy and trust.

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December 9, 2025

11:00 AM

Pacific Time

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December 9, 2025
|
11:00 AM
Pacific Time

Overview

Summary

Explore how how UKG consolidated 11 repositories into a secure, unified index, applied GenAI/RAG in community search and case submission, and built a runway to agentic automation. See the architecture, steps, and metrics to scale from intelligent search to AI agents.

Challenges

Knowledge sprawl and siloed systems make AI untrustworthy and slow, blocking accurate answers and action. Teams also struggle to move beyond pilots to secure, production-grade, agentic experiences.

Key takeaways

One Secure Source of Truth

Consolidate scattered knowledge into a single, governed index so agents and customers get fast, accurate answers.

GenAI + RAG in the Flow of Work

Embed generative AI and retrieval-augmented search in community search and case submission to deliver precise, contextual responses and deflect cases.

Runway to Agentic Support

Build a scalable data and access foundation that lets you progress from intelligent search to conversational, agentic experiences in production.

Webinar speakers

Dave Baca

Director of Support Services Research, TSIA

Daniel Rajan

Lead Product Marketing Manager, Coveo

Keri Rogers

Principal Customer Experience Analyst, UKG

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