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Webinar

Hype, Myths, and Realities of Agentic AI

Sponsored by
and

The webinar explores the real implications of Agentic AI, cutting through the hype surrounding artificial intelligence in business, addressing how companies can leverage AI to enhance efficiency, reduce labor costs, and optimize workflows.

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March 6, 2025

Pacific Time

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March 6, 2025

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March 6, 2025
|
Pacific Time

Overview

Summary

The webinar discusses the realities of Agentic AI, emphasizing its role in enhancing efficiency and optimizing workflows while addressing the complexities of unstructured data.

Challenges

The main challenges addressed include the complexity of data integration and context retention across fragmented systems, as well as the difficulty in extracting meaningful signals from unstructured data in enterprise communications. Additionally, organizations must navigate compliance and security considerations when implementing AI solutions.

Key takeaways

Current AI Capabilities

Over half of service organizations are piloting AI agents to boost efficiency and customer support.

Understanding Agentic AI

Learn how Agentic AI delivers real business impact and why it’s reshaping service models.

Use Cases & Challenges

See how AI agents transform support while tackling the technical hurdles of implementation.

Webinar speakers

Thomas Lah

Executive Director and Executive Vice President of Research, TSIA

Krishna Raj Raja

Founder and CEO, SupportLogic

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