TSIA Strategic Services


 
 

Speaking

Leverage the world's most influential speakers on the future of technology and services to educate and align audiences.

Our compelling speaking engagements address the urgent issues impacting today’s technology industry and outline a roadmap for tomorrow. TSIA’s research team will provides you with the contextual insight and data you need to help drive outcomes specific to your business. 

 
Speaking events with TSIA
 
 

Our workshop brought tremendous value to our organization by helping us create a common, shared understanding, as well as align on what 'best-in-class' looks like.

Ashley Haynes-Gaspar
Executive General Manager, Global Support, GE Digital

Workshops

Get focused advisory and planning during one to two-days of organizational and go-to-market strategy.

Our workshops bring together focused advisory, thought leadership, benchmark data, and best practices into one room. The TSIA research team will reveal the tools, technology, KPIs, and more required to prepare your services organization for operational change.

 
 

Advisory Sprints

Accelerate your business transformation with a customized plan of action.

Results are at the core of TSIA Advisory Sprints. They begin with specific service business outcomes that your organization wants to achieve. Over the course of a two-month journey, you’ll receive focused speaking engagements, workshops, and advisory to:

  • Identify: What are your current operational gaps?
  • Plan: Define your business objectives.
  • Strategize: Apply our proprietary frameworks to enable transformational change.
  • Execute: Achieve your services business outcomes.
 
Learn More About Advisory Sprints
 
TSIA Speaking, Workshops and Advisory
 
 
 
TSIA Capabilities Assessments
 

Capabilities Assessments

Compare your current state with known industry best practices and set the pace from practice to profits.

TSIA capabilities assessments are the product of over a decade of deep benchmark analysis from the world's greatest technology companies. Evaluate your ability to service customers with people, process, and technology to:

  • Unlock new revenue by discovering operational gaps.
  • Access hundreds of industry-validated best practices that are proven to drive business results.
  • Justify operational investments.
  • Lead the industry in customer satisfaction.

When you know what great looks like, you can accelerate your transformation with minimal risk.

TSIA offers a collection of capabilities assessments for the following organizations:

  • Field Services
  • Professional Services
  • Support Services