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What Support Services Leaders Will Gain by Attending TSIA Conferences

TSIA conferences are ideal for technology and services leaders responsible for running and optimizing tech support, call centers, or help desks.

Combining TSIA's Support Services research and advisory with the expert knowledge of the industry’s top thought leaders, you’ll learn:

  • Digital engagement: How to effectively engage with today’s increasingly digital customers
  • How to overhaul the hiring process to attract top talent, including millennials and Gen Z
  • Innovative Support technology: Live demos and use cases for extreme automation
  • How Support organizations are successfully collaborating with other business lines
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Support Services at TSIA Interact

TSIA Interact 2021 Sessions for Support Services Leaders

By attending TSIA Interact, you’ll learn about the latest support services trends and best practices from the industry’s leading support experts in their sessions, such as:

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*Schedule and speakers subject to change.

TSIA Interact Fall 2020 Event Session Recap for Support Services

The TSIA Interact sessions from the fall 2020 virtual event covered
the latest trends in support services.

Additional support services sessions included:

Innovation in Support Services Automation
Innovation in Customer Portals
How to Design Support Services that Customers Actually Value

For the TSIA Community who registered for TSIA Interact in October 2020, the on-demand content can be accessed by members and non-members via the virtual platform, through October 2021. Registered members can also access content through the TSIA Member Resource Center.

Experience Our Extensive Support Services Community

Expand your network and tap into the knowledge of TSIA's Support Services Advisory Board, industry thought leaders, and fellow conference attendees to learn solutions for overcoming your biggest support challenges from those who know best.

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Get your top support services questions answered only at TSIA Interact.

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