2023 Innovation in Customer Portals that Improve the Digital Customer Experience

This award is presented to a company that has embraced innovations that improve the end-to-end digital customer experience (go-to-market, onboarding, value realization, expansion, and renewal). This award should highlight innovation in functionality, user experience, self-service for technical support, and business benefits of a customer portal, ideally embracing pacesetter practices such as mobility, video, AI, chat bots, personalization, and automation.