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Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you create compelling offers, sell these offers effectively, and renew them seamlessly. We call this practice “Service Revenue Generation.” TSIA’s Service Revenue Generation membership provides focused data-driven research on the sales and marketing capabilities that drive revenue growth through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service revenue best practices can help you exceed your goals.
How do I create premium/platinum support offerings that customers need and are willing to pay for?
How do I benchmark my company's recurring service revenue performance versus the industry?
What are best practices for launching new service offerings?
What are the capabilities I need to build in order to connect new service offers to customer business value?
What are the models tech companies use to price their support service offerings?
What are the practices employed by companies that experience best-in-class renewal rates for support contracts?
Where are the lines drawn between free and fee-based support & adoption services?
What are the practices employed by companies that experience best-in-class renewal rates for subscription plans?
How do I utilize autorenew terms and online payment options to reduce friction in the renewal process?
Best practices in compensating channel partners to assist with maintenance & support contract renewals.
How fast are revenues shifting from on-premise business models to cloud computing?
What are common compensation practices for renewal representatives and product sales reps to drive incremental support service revenue?
What are best practices for defining and developing outcome based service offerings?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
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Critical KPIs for Measuring the Health of Maintenance and Support Contract Reven
Core metrics and industry-standard definitions and formulas to effectively measure the health of maintenance and support contract revenues.
The State of Service Revenue Generation: 2019
Annual report documenting major trends and disruptions for service revenue generation and highlighting the SRG research plan for 2019.
Automating Your Low-Dollar - Long Tail Renewals
How to renew contracts and plans with a cost-effective approach.
Should Channel Partners Renew Subscription Plans?
TSIA quick poll findings on the subject of whether channel partners should play a role with renewing subscription plans.
Ten Steps to Implementing an Effective Auto-Renew Program
Best practices for introducing an auto-renew program to remove friction from the renewal of subscription plans or support contracts.
5 Plays to Maximize Subscription Renewal Revenue and Minimize Risk
Join us to learn how to optimize the renewal engagement model and achieve exceptional renewal rates with subscription plans.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
Renewal Sales Compensation Study Findings - Part 3
Findings from TSIA’s first Renewal Sales Compensation Study. Part 1 looks at pay practices. Part 2 shares pay ranges. Part 3 is span of control.
10 Practices to Accelerate Recurring Service Revenue via Channel Partners
This publication provides a summary from a one-day Executive Forum with members of the Service Revenue Generation discipline focused on optimizing . . .
End of Support Life: Quick Poll Findings
This DataView reveals findings from the End of Support Life Quick Poll, including information on setting up mainstream and extended support periods.
Gender Diversity in Consulting: It’s Not Just a Women’s Issue
Discover why firms with strong gender diversity programs in place attract and retain better talent.
Recurring Service Revenues: Opportunities for Growth in 2018
Get the key capabilities to grow your recurring service revenues in 2018 and make a significant impact on overall company performance.
TSW offers extensive insight and actionable takeaways for those in subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business, in addition to discovering best practices for bringing new service offers to existing customers. Additionally, you will learn more about:
Jack Johnson is TSIA’s vice president of service revenue generation research. He works closely with member companies to deliver research and advisory programs focused on helping them create and sell compelling offers and renew them seamlessly.
Learn more about Jack.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Sales Performance & Enablement
VP, Global Renewal Sales
SVP, Global Subscription Services & License Management
VP, Support & Renewals
See the impact TSIA is making on the tech industry by helping organizations focused on service revenue generation improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.