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Thank you for downloading the ebook: The State of Customer Success 2025
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Overview
Challenges
Customer Success teams are under increasing pressure to prove value but often lack the tools and metrics to demonstrate business impact. Misalignment with revenue goals further challenges their ability to drive growth.
Summary
Explore three transformative trends shaping Customer Success, along with opportunities, challenges, and data-driven insights to stay ahead.
Key takeaways
The impact of AI in CS
Explore how artificial intelligence will unlock its full potential for personalized and proactive support.
Changes driven by trends
Learn how organizational changes driven by trends over data-backed research can hinder efficiency and profitability.
Transitioning metrics
See why the KORE Score is a more holistic measure, and a better alternative to NPS.
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Tim Maguire, Emerson Automation Solutions
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