The 7 Levers of LAER Transformation: Customer Engagement Framework
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Team Alignment:
How businesses must agree on key strategic goals before starting to change their engagement model.
KPIs:
One of the most crucial steps in any company’s transformation is setting precise measurements for success.
Best Practices:
Understand the key framework of LAER implementation throughout your organization.The sooner you start, the quicker you’ll begin to see positive results.
Optimization:
Your customer engagement model for the XaaS landscape. Learn valuable and essential practices for optimizing revenue across the customer lifecycle.
Skills and Compensation:
Once you’ve established what to measure, the tasks to be done, and who’s responsible—you can properly train your team in the right skills at the right rate.
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Kurt Kuelz, SVP Global Customer Outcomes, Siemens Digital Industries Software
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