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With the increased complexity of today’s products and the ever-growing number of customer interactions, investments in service and support technology are a primary avenue to meet and exceed customer expectations for service levels.
Download your free copy of the report and be equipped to make smart investments in service and support technology.
Authored By:
VP Research, Technology and Social, TSIA
VP Research, Support Services, TSIA
Publish Date: November 13, 2017
TSIA is the leading industry expert in technology support services and is an organization I trust to keep ahead of the industry trends.
Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems