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Research Report

2017 Support Services Technology Stack

Technology is a critical component for support services. 

With the increased complexity of today’s products and the ever-growing number of customer interactions, investments in service and support technology are a primary avenue to meet and exceed customer expectations for service levels.

The 2017 Support Services Technology Stack report includes:

  • 24 separate application categories recommended for highly productive, scalable support teams
  • The top-installed vendors in each category
  • A new section on how technology can be leveraged for extreme automation

Download your free copy of the report and be equipped to make smart investments in service and support technology. 

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Judith Platz

VP Research, Support Services, TSIA

Publish Date: November 13, 2017

TSIA is the leading industry expert in technology support services and is an organization I trust to keep ahead of the industry trends.

Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems

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