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May 8, 2024
Overview
Challenges
Traditional metrics like cost efficiency and service levels are no longer sufficient at capturing the complete value provided by managed services. This article reviews the challenges faced by managed service providers (MSPs) in evaluating their success in an increasingly outcome-based business environment.
Summary
The article outlines the challenges of measuring success in managed services in an evolving business landscape. Traditional metrics fall short in capturing the full value delivered by these services, leading to strategic misalignment and missed opportunities. A strong framework for evaluating managed service outcomes is vital, requiring a comprehensive understanding of modern performance indicators and organizational goals.
Included in the full report
Measurement Gaps:
Traditional metrics like cost efficiency are outdated and do not fully reflect the value of managed services.
Strategic Alignment Importance:
Organizations risk misalignment with business goals when proper metrics are not implemented, leading to poor investment decisions.
Risk of Inefficiency:
Inadequate measurement can lead to resource waste, diminished capabilities, and lost opportunities in leveraging managed services for growth.
Research Approach:
A comprehensive research journey will explore new KPIs and gather insights from industry surveys, case studies, and expert interviews.
Framework Development:
The study will culminate in a detailed framework that identifies key areas essential for optimizing managed services performance.
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