Article
Why Measuring Managed Services is a Challenge
Overview
Challenges
Traditional metrics like cost efficiency and service levels are no longer sufficient at capturing the complete value provided by managed services. This article reviews the challenges faced by managed service providers (MSPs) in evaluating their success in an increasingly outcome-based business environment.
Summary
The article outlines the challenges of measuring success in managed services in an evolving business landscape. Traditional metrics fall short in capturing the full value delivered by these services, leading to strategic misalignment and missed opportunities. A strong framework for evaluating managed service outcomes is vital, requiring a comprehensive understanding of modern performance indicators and organizational goals.
Included in the full report
Measurement Gaps:
Traditional metrics like cost efficiency are outdated and do not fully reflect the value of managed services.
Strategic Alignment Importance:
Organizations risk misalignment with business goals when proper metrics are not implemented, leading to poor investment decisions.
Risk of Inefficiency:
Inadequate measurement can lead to resource waste, diminished capabilities, and lost opportunities in leveraging managed services for growth.
Research Approach:
A comprehensive research journey will explore new KPIs and gather insights from industry surveys, case studies, and expert interviews.
Framework Development:
The study will culminate in a detailed framework that identifies key areas essential for optimizing managed services performance.
Publication date:
May 8, 2024
Stop guessing.
Start leading.
Get expert help to solve challenges and move faster—with less guesswork. We’ll connect you to the right person.
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
We respect your time and inbox.
No spam—just expert guidance tailored to you.
No spam—just expert guidance tailored to you.
By supplying my contact information, I authorize TSIA to contact me about its products and services. Learn more or opt out.
Oops! Something went wrong while submitting the form.
.svg){kind=icon}
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
We respect your time and inbox.
No spam—just expert guidance tailored to you.
No spam—just expert guidance tailored to you.
By supplying my contact information, I authorize TSIA to contact me about its products and services. Learn more or opt out.
Oops! Something went wrong while submitting the form.
Questions about membership?
Lead with certainty
TSIA membership unlocks this research and our full library of premium content. Complete the form and we'll help you find the right plan.
Make confident decisions and deliver results—with expert-backed research, industry benchmarks, and AI-powered insights.
Trusted by top companies everywhere
.svg){kind=logo}
“The most important aspect of TSIA's value is the relevance of the expertise and experience that they bring to support the business challenges we are facing right now and the ones we perceive in the future.”
Dom Hasler
VP, Services
Trusted by tech services leaders worldwide
Get the benefits of membership
Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Explore plans
.svg){kind=icon}
Have questions or need guidance?
Connect with a TSIA research expert