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March 19, 2024
Overview
Challenges
Integrating AI capabilities in technology companies can transform internal workflows, reduce operational costs, and enhance service delivery - if it's done well. This report provides a roadmap for how to consistently identify and implement relevant AI use cases in your company.
Summary
The TSIA Wheel of AI Success framework provides a comprehensive approach for technology companies to effectively leverage AI capabilities in reengineering internal workflows. It emphasizes the need to focus on five essential components: content, AI technologies, projects, people, and repeatability. By prioritizing AI use cases through these lenses, organizations can better navigate the complexities and capitalize on the potential of AI in their operations.
Included in the full report
Content as Fuel:
Proprietary data significantly enhances AI use cases, enabling tailored digital training and user experiences.
Effective AI Technologies:
Companies benefit from proven AI tools, emphasizing the importance of thorough evaluation processes to maximize project value.
Structured AI Projects:
Successful initiatives require well-defined performance metrics and clear roadmaps to track progress and financial benefits.
Employee Engagement:
Training employees to utilize AI is crucial; ensuring a positive customer experience is paramount during AI deployment.
Focus on Repeatability:
Maturing AI capabilities with multiple use cases within the company creates broader efficiencies and strengthens overall AI integration.
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