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Research Report
TSIA AI Capabilities Landscape
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August 16, 2023
Overview
Challenges
Despite the monumental disruption that AI has imparted on the technology industry, there is a disparity between the anticipated potential of AI and its current real-world application by technology companies. This foundational report segments AI capabilities by organizational areas to showcase valuable use cases and potential first steps to achieve tangible ROI.
Summary
The TSIA AI Capabilities Landscape report explores the transformative potential of generative AI and the gap between its capabilities and real-world application within technology companies. By categorizing AI capabilities based on industry adoption, TSIA aims to provide a clearer understanding of how these technologies can be leveraged to enhance various business functions, including support services and customer success.
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