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August 16, 2023
Overview
Challenges
Despite the monumental disruption that AI has imparted on the technology industry, there is a disparity between the anticipated potential of AI and its current real-world application by technology companies. This foundational report segments AI capabilities by organizational areas to showcase valuable use cases and potential first steps to achieve tangible ROI.
Summary
The TSIA AI Capabilities Landscape report explores the transformative potential of generative AI and the gap between its capabilities and real-world application within technology companies. By categorizing AI capabilities based on industry adoption, TSIA aims to provide a clearer understanding of how these technologies can be leveraged to enhance various business functions, including support services and customer success.
Included in the full report
Generative AI Disruption:
Recognizes generative AI as a significant technological advancement, comparable to the World Wide Web's emergence.
Reality vs. Hype Gap:
Outlines the disconnect between AI's potential and its current deployment within technology firms, highlighting the need for clarity.
AI Capabilities Classification:
Introduces a framework categorizing AI capabilities into four levels: Below the Waterline, At the Waterline, Just above the Waterline, and Well above the Waterline.
Ongoing Research Commitment:
TSIA plans to continuously refine the AI Capabilities Landscape, conducting surveys and publishing insights to share best practices and developments.
Focus on Business Integration:
Emphasizes the application of AI in critical areas, such as customer success and professional services, to improve overall business performance.
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