Framework
Three Value Drivers for Three New AI Service Categories
Overview
Challenges
This framework outlines a strategic evolution occurring in AI services, outlining successful ways in which the industry is pivoting from merely offering AI technologies to guaranteeing measurable business outcomes through a structured service model.
Summary
The framework delineates a comprehensive approach for integrating AI services into business processes, shifting focus from mere technology provision to ensuring measurable business outcomes. By establishing foundational capabilities, value realization strategies, and ongoing optimization, organizations can leverage AI effectively while addressing common challenges related to implementation and service delivery.
Included in the full report
Value-Driven AI Services:
The shift from selling AI products to providing guaranteed business outcomes emphasizes the importance of value-driven engagements.
Foundational Readiness:
Implementing AI begins with foundational services (ARGS) that mitigate risks and prepare enterprises for successful integration.
Ongoing Optimization:
Continuous management of AI systems (VOS) is essential to address performance issues and maintain value over time.
Strategic Partnerships:
Outcomes-oriented services (OOAS) focus on accountability for measurable results, fostering deeper customer relationships.
Addressing Common Pitfalls:
Identifying and mitigating challenges in implementation can enhance long-term engagement and success in AI initiatives.
Publication date:
September 26, 2025
Stop guessing.
Start leading.
Get expert help to solve challenges and move faster—with less guesswork. We’ll connect you to the right person.
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
We respect your time and inbox.
No spam—just expert guidance tailored to you.
No spam—just expert guidance tailored to you.
By supplying my contact information, I authorize TSIA to contact me about its products and services. Learn more or opt out.
Oops! Something went wrong while submitting the form.
.svg){kind=icon}
Thanks—we’ll connect you with the right person.
Oops! Something went wrong while submitting the form.
We respect your time and inbox.
No spam—just expert guidance tailored to you.
No spam—just expert guidance tailored to you.
By supplying my contact information, I authorize TSIA to contact me about its products and services. Learn more or opt out.
Oops! Something went wrong while submitting the form.
Questions about membership?
Lead with certainty
TSIA membership unlocks this research and our full library of premium content. Complete the form and we'll help you find the right plan.
Make confident decisions and deliver results—with expert-backed research, industry benchmarks, and AI-powered insights.
Trusted by top companies everywhere
.svg){kind=logo}
“The most important aspect of TSIA's value is the relevance of the expertise and experience that they bring to support the business challenges we are facing right now and the ones we perceive in the future.”
Dom Hasler
VP, Services
Trusted by tech services leaders worldwide
Get the benefits of membership
Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
.svg){kind=icon}
Have questions or need guidance?
Connect with a TSIA research expert