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Research Report
The Evolution of the Support Services Business Model
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June 6, 2024
Overview
Challenges
As the technology industry is shifts from a product-centric to a service-centric model, support organizations are finding that traditional funding models are no longer sufficient. This report explains how companies can adapt their strategies to align with evolving economic engines, with a specific focus on prioritizing customer satisfaction.
Summary
The report delves into the transformative effects of shifting business models on support organizations within the technology sector. It highlights the inadequacy of traditional funding methods, particularly in light of the rise of subscription-based models and changing customer preferences. Emphasizing the transition from product-centric to service-oriented economic engines, the report underscores the need for support organizations to adapt to ensure profitability and customer satisfaction.
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