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Research Report
The Building Blocks of Customer Success
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February 28, 2023
Overview
Challenges
Siloed customer success functions can lead to lower customer adoption, which has direct impacts renewal and expansion rates. This report will review the core principles of customer success, and how they can be integrated throughout tan organization in order to secure recurring revenue.
Summary
The article discusses the essential framework for implementing customer success within technology-oriented businesses. It details the importance of aligning business goals with customer outcomes to drive recurring revenue. By focusing on effective adoption of technology and nurturing customer relationships throughout the lifecycle, companies can ensure customer satisfaction and loyalty, ultimately leading to growth and sustainability.
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