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August 6, 2025
Overview
Challenges
Professional services is transitioning toward an integrated, outcome-driven model that we are calling 'Professional Services 2.0.' This introductory article outlines the five-level maturity model that professional services organizations can use to assess their current state and learn about actionable next steps they can take to achieve higher performance.
Summary
The article discusses the transformation of professional services (PS) into a new model called Professional Services 2.0 (PS 2.0). This shift emphasizes measurable customer outcomes, AI integration, and continuous revenue streams rather than traditional project-based practices. It introduces a PS 2.0 Maturity Model, helping organizations evaluate their current state and identify actionable steps for improvement across five levels of transformation.
Included in the full report
Transition Focus:
PS 2.0 represents a critical shift from discrete projects to renewable revenue streams and customer value.
Maturity Model Assessment:
The PS 2.0 Maturity Model provides a structured roadmap for organizations to assess progress and define next steps.
AI Integration Importance:
Successful transformation heavily relies on the adoption of AI technologies in service delivery and operational efficiencies.
Cross-Functional Collaboration:
Emphasizes breaking down silos within organizations to facilitate a more agile and collaborative operating model.
Outcome Measurement:
The transformation emphasizes measuring customer outcomes and value realization, shifting away from traditional project metrics.
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