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Research Report
Navigating the Remote Services Continuum
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April 26, 2024
Overview
Challenges
In transitioning to service-oriented models, many support organizations struggle to collect and use data effectively The three-step strategy outlined in this report provides a structured approach to leveraging equipment telemetry in order to enhance customer outcomes.
Summary
The Remote Services Continuum framework developed by TSIA provides a structured approach to help manufacturers transition from traditional products to service-based offerings in the digital age. By leveraging equipment telemetry, companies can enhance service efficiency, optimize processes, and ultimately achieve better customer outcomes, resulting in increased revenue and reduced operational costs.
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