Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
View more free research
View more premium research
Framework

Navigating the Remote Services Continuum

Read the full report on the TSIA Portal

Sign-up for free
Sign-up for free

Join today and unlock the critical insights keeping tech leaders ahead.

Contact us

Already have an account?

Sign in
April 26, 2024

Overview

Challenges
In transitioning to service-oriented models, many support organizations struggle to collect and use data effectively The three-step strategy outlined in this report provides a structured approach to leveraging equipment telemetry in order to enhance customer outcomes.
Summary
The Remote Services Continuum framework developed by TSIA provides a structured approach to help manufacturers transition from traditional products to service-based offerings in the digital age. By leveraging equipment telemetry, companies can enhance service efficiency, optimize processes, and ultimately achieve better customer outcomes, resulting in increased revenue and reduced operational costs.

Included in the full report

Service Efficiency Focus:

Initial efforts should aim to reduce service delivery costs and promptly address service incidents through effective remote monitoring and diagnostics.

‍

Process Optimization Importance:

Building on service efficiency, companies must enhance product utilization and proactively prevent issues to minimize unplanned downtime.

‍

Fostering Customer Outcomes:

The ultimate goal is to assist customers in achieving tangible business results, including increased revenue, reduced costs, and risk mitigation.

‍

Data-Driven Challenges:

Both process optimization and customer outcomes require overcoming barriers related to data availability and understanding complex customer workflows.

‍

Value Proposition Evolution:

Organizations must adapt by embracing value-based pricing and deep analytics, positioning themselves to meet customers' changing expectations and enhance loyalty.

Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by Customer Success leaders worldwide

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert