The Managed Services Organization Structure
Overview
Challenges
Summary
Included in the full report
Distinct Business Line
Managed services demand unique operational strategies that go beyond traditional service models. Treating them as a separate business line ensures focused growth and profitability.
Dedicated Leadership
A specialized executive leader is vital to address the unique challenges of managed services, set strategic direction, and align efforts with company-wide objectives.
Cross-Functional Collaboration
Success depends on seamless cooperation across strategy, business development, delivery, customer success, and operations to deliver consistent, high-quality results.
Customer-Centric Approach
Placing the customer at the center—understanding their needs, driving adoption, and delivering measurable outcomes—maximizes satisfaction and revenue potential.
Operational Excellence
Strong operational practices, from revenue lifecycle management to legal compliance, drive efficiency, reduce risk, and support sustainable managed services growth.
Stop guessing.
Start leading.
No spam—just expert guidance tailored to you.
.svg){kind=icon}
No spam—just expert guidance tailored to you.
Questions about membership?
Lead with certainty
Trusted by top companies everywhere
.svg){kind=logo}
Dom Hasler
Trusted by tech services leaders worldwide
Get the benefits of membership
.svg){kind=icon}