Research Report
Framework for Calculating Utilization
Already a TSIA member?
Sign in
March 5, 2024
Overview
Challenges
Many professional services organizations lack a standardized method of calculating utilization, which can lead to a less-than-accurate picture of productivity. This report provides guidance on how to align on and implement a standarized definition of billable and non-billable utilization.
Summary
The framework for calculating utilization provides a comprehensive approach to measuring productivity in professional services organizations. It stresses the importance of consistent definitions and tracking methods for time spent on billable and non-billable activities. By implementing standardized calculations, firms can better understand performance, optimize resource allocation, and improve overall revenue forecasting.
Included in the full report
Already a TSIA member?
Sign in to unlock the full report
Trusted by Customer Success leaders worldwide




























































Get the benefits of membership
Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert