TSIA's detailed analysis of the industry has identified a top set of service revenue generation business challenges that we address through our membership program.
How do I benchmark my company's recurring service revenue performance versus the industry?
How do I create premium/platinum support offerings that customers need and are willing to pay for?
What are common compensation practices for renewal representatives and product sales reps to drive incremental support service revenue?
What are the capabilities I need to build in order to connect new service offers to customer business value?
Where are the lines drawn between free and fee-based support & adoption services?
What are best practices for defining and developing outcome based service offerings?
How do I utilize autorenew terms and online payment options to reduce friction in the renewal process?
How fast are revenues shifting from on-premise business models to cloud computing?
What practices are employed to sell new support contracts at the point of the technology sale?
What are best practices for launching new service offerings?
What are the practices employed by companies that experience best-in-class renewal rates for subscription plans?
What are the practices employed by companies that experience best-in-class renewal rates for support contracts?
Best practices in compensating channel partners to assist with maintenance & support contract renewals.
What are the models tech companies use to price their support service offerings?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
The Evolution of Premium Customer Success Services
Discover the industry best practices for building premium customer success services, including fee-based support and adoption services.
Levers of Service Revenue Growth
ownload this white paper to learn industry best practices on growing services revenue. Learn how to increase top line performance.
What Every Customer Success Team Needs to Know about Renewal and Expansion
Learn how to successfully take on renewal and expansion responsibilities, and ultimately, drive top line revenue for your company.
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12 Layers of Value
The 12 Layers of Value is a framework for thinking through the value proposition for customer success plans for XaaS business models.
Findings from Quick Poll: How Do Churn and Renewal Rates Differ by SaaS Product Category?
A look at how product/adoption characteristics correlate to better churn and renewal rates, and churn and renewal rates by SaaS product category.
Build Compelling Premium Support Offers Your Customers Will Pay For
Discover the industry trends for enhancing the value proposition of your support offers so your customers are willing to pay a premium.
The State of Service Revenue Generation 2017
Learn how to infuse profitable, predictable recurring service revenue in your business model today.
The State of Service Revenue Generation: 2017
Discover the four most important drivers for service revenue generation, including how to reduce renewal friction.
Service Revenue Generation Pulse Session: Taking the Friction Out of Your Renewal Process
Find out how to optimize payments for your recurring services and take the friction out of your renewal process.
Industry Trends with Software Support Offers
Industry trends and best practices for creating software support offers in on-premise business model, with focus on creating premium support offers.
Renewal Engagement Models for XaaS
Summary of the discussions among TSIA Service Revenue Generation members during a best practice sharing forum.
Renewing Support Contracts via Channel Partners
Renewing Support Contracts via Channel Partners Survey findings: partner compensation costs, renewal rate performance, and revenue growth practices.
Julia works closely with member companies to deliver research and advisory programs focused on the growth of maintenance, SaaS, and managed services revenues.
Learn more about Julia.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Sales Performance & Enablement
Senior Director, Technical Services Product Management
VP, Global Renewal Sales
SVP, Global Subscription Services & License Management
See the impact TSIA is making on the tech industry by helping organizations focused on service revenue generation improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.