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Service Revenue Generation


Service Revenue Generation Business Challenges

We know what's trending in service revenue generation.

TSIA's detailed analysis of the industry has identified a top set of service revenue generation business challenges that we address through our membership program.

Expand to view the top service revenue generation business challenges +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and
thought leadership in service revenue generation.

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Webinar

The Evolution of Premium Customer Success Services Webinar

Discover the industry best practices for building premium customer success services, including fee-based support and adoption services.

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Research Report

Levers of Service Revenue Growth Research Report

ownload this white paper to learn industry best practices on growing services revenue. Learn how to increase top line performance.

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Webinar

What Every Customer Success Team Needs to Know about Renewal and Expansion Webinar

Learn how to successfully take on renewal and expansion responsibilities, and ultimately, drive top line revenue for your company.

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Research Report

12 Layers of Value Research Report

The 12 Layers of Value is a framework for thinking through the value proposition for customer success plans for XaaS business models.

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Research Report

Findings from Quick Poll: How Do Churn and Renewal Rates Differ by SaaS Product Category? Research Report

A look at how product/adoption characteristics correlate to better churn and renewal rates, and churn and renewal rates by SaaS product category.

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Webinar

Build Compelling Premium Support Offers Your Customers Will Pay For Webinar

Discover the industry trends for enhancing the value proposition of your support offers so your customers are willing to pay a premium.

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Webinar

The State of Service Revenue Generation 2017 Webinar

Learn how to infuse profitable, predictable recurring service revenue in your business model today.

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Research Report

The State of Service Revenue Generation: 2017 Research Report

Discover the four most important drivers for service revenue generation, including how to reduce renewal friction.

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Webinar

Service Revenue Generation Pulse Session: Taking the Friction Out of Your Renewal Process Webinar

Find out how to optimize payments for your recurring services and take the friction out of your renewal process.

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Research Report

Industry Trends with Software Support Offers Research Report

Industry trends and best practices for creating software support offers in on-premise business model, with focus on creating premium support offers.

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Research Report

Renewal Engagement Models for XaaS Research Report

Summary of the discussions among TSIA Service Revenue Generation members during a best practice sharing forum.

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Research Report

Renewing Support Contracts via Channel Partners Research Report

Renewing Support Contracts via Channel Partners Survey findings: partner compensation costs, renewal rate performance, and revenue growth practices.

Monthly Research in Your Inbox
 

Meet the Research Expert

Julia Stegman, VP Research, Service Revenue Generation

Julia works closely with member companies to deliver research and advisory programs focused on the growth of maintenance, SaaS, and managed services revenues.

Learn more about Julia.

 
 

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.

TSIA Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Alcatel-Lucent Enterprise

Charles Braud
VP, Sales Performance & Enablement

Cisco Systems

Chris Stiles
Senior Director, Technical Services Product Management

Dell EMC

Bill Keefe
VP, Global Renewal Sales

Infor

John Smolinski
SVP, Global Subscription Services & License Management

TSIA Member Outcomes

Reducing revenue erosion and monetizing support offers.

See the impact TSIA is making on the tech industry by helping organizations focused on service revenue generation improve their performance.