Education Services

Education Services Business Challenges

We know what's trending in education services.

TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.

Expand to view the top education services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in education services.


Keeping Your Head Above Water: Content Maintenance in a XaaS World  Presentation

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .


The State of Customer Training 2018 Webinar

This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.

Research Report

The State of Education Services: 2018 Research Report

This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

Training Practices Quick Poll: Summary of Findings Research Report

Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.

Research Report

Education Services Revenue Preservation and Growth: What's Your Game Plan? Research Report

This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.


Best Practices in Training Delivery Webinar

Training delivery has become both a Pandora’s box and a panacea. Leverage delivery best practices to optimize your education services business.

Research Report

2017 Education Services Compensation Survey Findings Research Report

This research article highlights the findings of the 2017, biennial, Education Services Compensation Survey .

Research Report

Pricing Strategy: It's More Than Just Price (Abridged) Research Report

This report addresses various pricing pressures for education offers and provides considerations for minimizing price erosion.

Research Report

Authorized Training Partner Best Practices Research Report

Education services organizations are always looking for ways to reach more customers without having to add headcount. Authorized Training Partners . . .

Research Report

Subscription Offers: The Key to Growing Education Services Revenues Research Report

This infographic shows why subscription offers are a great to grow education services revenues, and what training types to include in your offer.


How to Incorporate Free-to-Fee in Your Education Services Strategy Webinar

A viable education services strategy is not composed of free or fee, but is composed of both free and fee-based training. Learn how in this webinar.


TSIA Webinar: Digital Learning: What’s It All About? Webinar

Digital learning. Now that’s a loaded subject. What do we mean? Listen in so that you can assess if your digital learning strategy hits the mark.


Meet the Research Expert

Maria Manning-Chapman, VP Research, Education Services

Maria works closely with member companies to deliver research and advisory programs focused on helping them optimize their education services organizations and effectively drive product usage and customer adoption.

Learn more about Maria.


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Join our community of education services leaders.

TSIA Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Learning Services

Milind Gurjar
Sr. Director and General Manager


Jan Meyer
VP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio


Robin Gunn
VP, WW Education Services


Sarah Franklin
SVP, Developer Relations & GM Trailhead

TSIA Member Outcomes

Increase product adoption and grow education services revenue.

See the impact TSIA is making on the tech industry by helping education services organizations improve their performance.