Professional Services
Legacy consulting is fading—shift to outcome-driven growth
Delve deep into the ongoing professional services evolution, with critical trends and metrics indicating its pace and extent.
Read our latest report
Trusted by Professional Services leaders everywhere
How can your TSIA Professional Services subscription help you?
71%
71% of professional services organizations have a formal, documented strategy, resulting in higher growth and profitability than those that do not.
59%
59% of professional services organizations have a dedicated professional services sales function, leading to higher growth and profitability.
2X
Professional services organizations that have a sales support function have 2X the operating income of those that do not.
60%
Professional services organizations with a dedicated resource management office (RMO) have a 60% average higher operating income level.
Charter and organization
Develop a well-defined charter and organizational strategy that acts as a gateway to solid capabilities and performance across the rest of the professional services pillars.
Financial model
Create an industry standard, best practice-based professional services financial model. Ensure optimal alignment with your overall charter and organizational model.
Build professional services offers
Discover the practices and performance metrics required to create, release, and maintain a professional services portfolio to ensure target financial performance.
Sell professional services offers
Build an optimized professional services sales engine to land your portfolio, meet your financial expectations, and fulfill your charter and strategy.
Deliver and operate
Ensure company and customer success by creating an optimal delivery organization with best practices for professional services operations and resource management.
Performance Optimizer
Free benchmarking for Professional Services
Improve margins, optimize resources, and modernize operations overnight with TSIA’s industry-leading benchmarking.
Benchmark for free
Critical insights to transform your professional services organization
Navigating tough economic times
Where to cut back
Identify gaps and inefficiencies
- Catalog current capabilities and identify gaps related to inefficiencies across the engagement workflow.
Identify and eliminate organizational redundancies
- Identify and centralize overlapping capabilities, eliminating duplications in geography or line-of-business functions.
Where to find revenue
Maximize revenue-generating initiatives
- Use resource management to shift non-revenue projects to revenue-generating activities in the project backlog.
Data-driven pricing
- Use market rates research to identify and strategically increase professional services prices where needed.
Project to subscription migration
- Evaluate project-based offers that can be converted to high-value, subscription-based service offers.
Staying ahead of the AI revolution
AI-powered operations analysis
Analyze data for operational improvement, optimizing processes for cost savings and increased efficiency.
Optimize resource management
Identify gaps that impact business decisions related to revenue, headcount supply, and demand.
AI-powered risk management
Identify and mitigate risks in product/service designs, implementations, and transitions for error-free operations.
Solutions designed with you in mind
Check out some of the biggest challenges we’re privileged to help our Professional Services subscribers solve.
Check out TSIA’s latest and greatest insights
Proprietary data.
Real results.
From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.
Inquiry and expert guidance
Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.
Interactive strategy reviews
We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.
Benchmarking
Track your organization against industry standards using a wealth of critical key performance indicators.
Virtual advisory sessions
Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.
Data services
Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.
The TSIA advantage
Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges
Meet your research team
With over a century of collective experience, our Research Experts are here to make sure your business gets the most out of your Professional Services membership.
Bo DiMuccio
Distinguished Vice President of Professional Services Research and Advisory
Dave Young
Senior Director of Professional Services Research
George Humphrey
Distinguished Vice President and Managing Director
Thomas Lah
Executive Director and Executive Vice President
Supported by expert analytics and insights teams
Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.
Data Analysts
Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.
Research Analysts
Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.
Data Journalists
Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.
What’s new in Professional Services?
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“The information that TSIA provided was incredibly helpful for me to determine next steps and process alignment for our teams. Thank you so much for the help and guidance.”
Karolin DiCristina
WW Director of Customer Success
“We found the benchmark study easy to navigate with a reasonable effort and it produced valuable insights. It helped us evaluate our priorities for alignment with the study, identify new strategic initiatives, and provides a tool to communicate our improvement opportunities.”
Brian Freeman
Vice President Of Professional Services
“I found the insights to be very tangible and the peer comparison to be accurate and relevant. The framework for analysis made it easy for us to apply our sense of priority to the recommendations.”
Todd Regonini
Vice President, Customer Engagement
The State of Professional Services 2025
Leaders must balance business demands with future-oriented innovation. Explore the critical trends shaping 2025—with insights into subscription models, value-based selling, and early AI-adoption.
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Essential resources to elevate your entire organization
Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.
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Join the conversation
We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
TECHtonic: The TSIA Podcast
Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
