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Are you looking to drive company growth and customer success in your Professional Services organization? As a TSIA member,
gain access to professional services best practices, benchmarking data, industry trends and insights, and advisory services.
Are there different financial models for embedded PS, based on overall PS strategy, charter or expectations given to the PS organization?
What are common financial models for embedded PS and what are the best practices for optimizing?
What goes into PS pricing models, rates, and discounting?
What are the latest strategies and tactics that go into creating or maintaining an effective resource management function in PS?
What are the key metrics that Professional Service organizations should monitor?
How do we manage our projects in a consistent way in order to avoid inconsistency in project performance?
What is a recommended methodology for calculating both billable and product utilization for PS delivery staff?
What are best practices around managing PS delivery partners?
How can we optimize sales coverage models to drive PS growth through relevant offerings focused on maximizing business value?
What strategies and tactics go into creating maintaining or maximizing the effectiveness of the services engineering function in PS?
How can I define the business case to create a PMO inside of my PS organization? What are the clear benefits and advantages to having a PMO? What are the best practices to optimize a PMO?
What technologies and tools should PS organizations leverage to optimize their business?
What types of offerings are embedded PS organizations creating around cloud based technology offerings?
How do product companies structure their Professional Services organization? What functions need to be resourced in a mature PS business? Do delivery resources report into Country managers or into a global PS executive? Do PS sales experts report into the sales organization or the PS organization?
How do tech companies structure compensation for their embedded PS staff?
Learn more about how TSIA can help you, your Professional Services team, and your partners drive profitable growth.
TSIA’s Professional Services research is backed by over one million data points, and covers topics like charter alignment, resource management, pricing, key metrics and KPIs, utilization, partner management, project quality, organizational models, and more.
Pulling the Cost Lever
This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.
Making PS a LAER Engine 101: Accelerate Customer Time to Value
Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.
Professional Services Market Rates Study
One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!
The Green Flag is Coming: Is Your Professional Services Engine Tuned
Join us for this virtual summit to flesh out what tuning your PS engine should look like.
Professional Services Best Practices for the Pandemic And Beyond 1
Understanding how to build, sell and deliver professional services in ways that will help get through the current crisis.
The State of Professional Services 2020
In this 45-minute on-demand webinar, we address COVID-19 and its impact on Professional Services delivery.
The State of Professional Services: 2020
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2020.
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Business Case for Services Engineering
This report shares current industry status and provides business case datapoints to help PS leaders justify investing in services engineering.
Professional Services Compensation: 2019
This DataView summarizes the key compensation trends as identified by the 2019 Professional Services Compensation Study.
TSIA Professional Services Benchmarking
This report explains the critical role the TSIA Professional Services Benchmark process can play in driving organizational transformation.
Professional Services Market Rates Study Summary: 2018
This DataView reveals the some of the key findings from the TSIA 2018 Professional Services Market Rates Multi-Member Study.
The State of Professional Services: 2019
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.
TSIA conferences offer extensive insight and actionable takeaways for those in the professional services community. Learn more about effective strategies and cloud based technology offerings to optimize your PMO, including:
Bo Di Muccio, Ph.D., is TSIA’s distinguished vice president of professional services research and vice president of TSIA advisory delivery. He works closely with member companies to deliver research and advisory programs focused on professional services delivery, pricing, and utilization.
Learn more about Bo.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Professional Services, North America
Chief Client Officer
VP, Professional & Learning Services
VP, Americas Professional Services
See the impact TSIA is making on the tech industry by helping professional services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.