TSIA's detailed analysis of the industry has identified a top set of professional services business challenges that we address through our membership program.
How can I define the business case to create a PMO inside of my PS organization? What are the clear benefits and advantages to having a PMO? What are the best practices to optimize a PMO?
What is a recommended methodology for calculating both billable and product utilization for PS delivery staff?
What are the latest strategies and tactics that go into creating or maintaining an effective resource management function in PS?
What strategies and tactics go into creating maintaining or maximizing the effectiveness of the services engineering function in PS?
What goes into PS pricing models, rates, and discounting?
What are best practices around managing PS delivery partners?
What are the key metrics that Professional Service organizations should monitor?
What types of offerings are embedded PS organizations creating around cloud based technology offerings?
Are there different financial models for embedded PS, based on overall PS strategy, charter or expectations given to the PS organization?
How do we manage our projects in a consistent way in order to avoid inconsistency in project performance?
How do tech companies structure compensation for their embedded PS staff?
How do product companies structure their Professional Services organization? What functions need to be resourced in a mature PS business? Do delivery resources report into Country managers or into a global PS executive? Do PS sales experts report into the sales organization or the PS organization?
What technologies and tools should PS organizations leverage to optimize their business?
What are common financial models for embedded PS and what are the best practices for optimizing?
How can we optimize sales coverage models to drive PS growth through relevant offerings focused on maximizing business value?
TSIA Professional Services Benchmarking
This report explains the critical role the TSIA Professional Services Benchmark process can play in driving organizational transformation.
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Professional Services Market Rates Study Summary: 2018
This DataView reveals the some of the key findings from the TSIA 2018 Professional Services Market Rates Multi-Member Study.
The State of Professional Services: 2019
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.
Professional Services Variable Compensation Mix
View data from the PS Compensation Study around the components that make up variable compensation for PS roles.
Professional Services Utilization Activity
View data around PS utilization and activity benchmarks captured in the PS Compensation Study.
Professional Services Compensation
View compensation data, both base salary and on-target earnings, captured in the PS Compensation Study.
Professional Services Variable Compensation
View variable compensation data captured in the PS Compensation Study.
Aligning for Professional Services Success
Join us for TSIA’s best observations and guidance on how to align for professional services success.
The PSO's Guide to Charter Alignment
This ebook provides a step-by-step approach to aligning your professional services (PS) charter with overall business objectives. Having an aligned . . .
10 Key Practices of Successful PS Organizations
This report highlights the 10 key practices of successful PS organizations.
Professional Services Market Rates Study Highlights
One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!
Professional Services Pricing Guide
Professional services orgs get a lot of sales push back when it comes to pricing. Should you be giving your services away for free?
TSW offers extensive insight and actionable takeaways for those in the professional services community. Learn more about effective strategies and cloud based technology offerings to optimize your PMO, including:
Bo Di Muccio, Ph.D., is TSIA’s distinguished vice president of professional services research. He works closely with member companies to deliver research and advisory programs focused on professional services delivery, pricing, and utilization.
Learn more about Bo.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Professional Services, North America
SVP, Professional Services
VP, World Wide Education
See the impact TSIA is making on the tech industry by helping professional services organizations improve their performance.
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