Professional Services

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Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From identifying gaps and inefficiencies across the engagement workflow to evaluating project-based offers that can be converted to high-value, subscription-based service offers, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA professional services member!

Top Professional Services Challenges

Here’s a look at the top business challenges we’re currently helping our Professional Services members solve:

Effective Resource Management

Effective Services Engineering

Improve Professional Services Pricing

Optimize the Professional Services Business Model

Expand to see more business challenges we can help you solve+

Effective Resource Management

What are the latest strategies and tactics that go into creating or maintaining an effective resource management function in PS?

Effective Services Engineering

What strategies and tactics go into creating, maintaining, or maximizing the effectiveness of the services engineering function in PS?

Improve PS Pricing

What goes into PS pricing models, rates, and discounting?

Optimize the PS Business Model

What are common financial models for embedded PS organizations and what are the best practices for optimizing?

Move to a Subscription Model in PS

How do I create for-fee customer success offers that customers need and are willing to pay for?

Optimize and Align PS Strategy

Are there different financial models for embedded PS organizations based on overall PS strategy, charter, or expectations given to the PS organization?

Optimize Project Delivery, Quality, and Consistency

How to manage projects in a consistent way in order to avoid inconsistency, reduce overruns, and minimize cost?

PS Sales Best Practices

How can we optimize sales coverage models to drive PS growth through relevant offerings focused on maximizing business value?

New PS Offerings for XaaS

What types of offerings are PS organizations creating around cloud based technology offerings?

Improve the PS Partner Management Function

What are best practices around managing PS delivery partners?

Calculate and Manage Utilization

What is involved in calculating and managing billable and nonbillable utilization?

Build or Optimize a Project Management Office (PMO)

How do we define the business case for implementing a PMO and what are the best practices to optimize a PMO?

Optimize PS Compensation

How do technology companies structure compensation for their embedded PS staff?

Optimize PS Organizational Structure

How do technology companies structure their PS organization so the right functions and reporting structures are in place?

Optimize PS Technology and Tools

What technologies and tools should PS organizations leverage to optimize their business?

Key Performance Indicators (KPIs) for PS

What are the key metrics that PS organizations should monitor?

TSIA Can Help

Learn more about how TSIA can help you, your Professional Services team, and your partners drive profitable growth.

Experience Our Professional Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices, and
trends in professional services.

TSIA’s Professional Services research is backed by over one million data points, and covers topics like charter alignment, resource management, pricing, key metrics and KPIs, utilization, partner management, project quality, organizational models, and more.

Research Report

The State of Professional Services: 2019

Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.

Research Report

The PSO's Guide to Professional Services Strategic Alignment

This report provides a step-by-step approach to aligning your professional services charter with overall business objectives.

The State of Professional Services 2022

Join us for this 45-minute webinar where we will discuss trends and metrics that reveal what lies ahead for professional services in 2022.

The Role of Professional Services in SaaS

Learn what professional services organizations need to do to thrive as a result of industry change and SaaS.

Moving to a Subscription Model in Professional Services

This webinar uncovers the value of moving professional services away from transactional and toward subscription models.

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Data View

Professional Services Market Rates Study Summary: 2020

This Dataview summarizes the findings of the TSIA 2020 PS Market Rates Multi-Member Study.

The State of Professional Services 2021

Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.

Research Report

The State of Professional Services: 2021

A review of the past year, current industry trends, and the landscape for the upcoming year in professional services.

Research Report

Pulling the Cost Lever

This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.

Making PS a LAER Engine 101: Accelerate Customer Time to Value

Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.

Research Report

Professional Services Market Rates Study

One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!

The Green Flag is Coming: Is Your Professional Services Engine Tuned

Join us for this virtual summit to flesh out what tuning your PS engine should look like.

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the professional services community. Learn more about effective strategies and cloud based technology offerings to optimize your PMO, including:

Best practices in professional services partner identification and enablement
Engineering professional services offers to maximize customer value and outcomes
Optimizing professional services for XaaS

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Experience Our Community

Join our community of professional services leaders.

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Meet Our Professional Services Research Executives

This team of expert research executives heads up our professional services research practice.