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Professional Services

Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From identifying gaps and inefficiencies across the engagement workflow to evaluating project-based offers that can be converted to high-value, subscription-based service offers, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA professional services member!

Top Professional Services Challenges

Here’s a look at the top business challenges we’re currently helping our Professional Services members solve:

Effective Resource Management
Effective Services Engineering
Improve Professional Services Pricing
Optimize the Professional Services Business Model
Expand to see more business challenges we can help you solve+

TSIA Can Help

Learn more about how TSIA can help you, your Professional Services team, and your partners drive profitable growth. 

Experience Our Professional Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices, and
trends in professional services.

TSIA’s Professional Services research is backed by over one million data points, and covers topics like charter alignment, resource management, pricing, key metrics and KPIs, utilization, partner management, project quality, organizational models, and more.

Research Report

The State of Professional Services: 2019

Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.

Research Report

The PSO's Guide to Professional Services Strategic Alignment

This report provides a step-by-step approach to aligning your professional services charter with overall business objectives.


The State of Professional Services 2022

Join us for this 45-minute webinar where we will discuss trends and metrics that reveal what lies ahead for professional services in 2022.


The Role of Professional Services in SaaS

Learn what professional services organizations need to do to thrive as a result of industry change and SaaS.


Moving to a Subscription Model in Professional Services

This webinar uncovers the value of moving professional services away from transactional and toward subscription models.

Data View

Professional Services Market Rates Study Summary: 2020

This Dataview summarizes the findings of the TSIA 2020 PS Market Rates Multi-Member Study.


The State of Professional Services 2021

Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.

Research Report

The State of Professional Services: 2021

A review of the past year, current industry trends, and the landscape for the upcoming year in professional services.

Research Report

Pulling the Cost Lever

This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.


Making PS a LAER Engine 101: Accelerate Customer Time to Value

Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.

Research Report

Professional Services Market Rates Study

One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!


The Green Flag is Coming: Is Your Professional Services Engine Tuned

Join us for this virtual summit to flesh out what tuning your PS engine should look like.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the professional services community. Learn more about effective strategies and cloud based technology offerings to optimize your PMO, including:

  • Best practices in professional services partner identification and enablement
  • Engineering professional services offers to maximize customer value and outcomes
  • Optimizing professional services for XaaS
Bo Di Muccio speaking at TSW

Experience Our Community

Join our community of professional services leaders.


Meet Our Professional Services Research Executives

This team of expert research executives heads up our professional services research practice.

Professional Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Diebold Nixdorf

Michele Riley
VP, Professional Services, North America


Chris Scalia
Chief Client Officer

Zebra Technologies

Emily Cates
VP, Professional & Learning Services


Brett Carter
VP, Americas Professional Services


TSIA Member Outcomes

Increasing professional services utilization and performance.

See the impact TSIA is making on the tech industry by helping professional services organizations improve their performance.