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Scaling Customer Success with AI: A Deep Dive with Microsoft
Learn how leaders can maximize customer value and business growth in 2025 and beyond.
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Overview
Challenges
Learn how Microsoft addresses operational challenges in scaling customer success, while reducing operational friction to enhance CX and streamline operations.
Summary
In this episode of TECHtonic, explore how Microsoft is transforming customer success through AI-driven automation, enhanced self-service, and operational efficiency. Tune in for actionable insights and learn how AI can elevate your customer success strategy.
Key takeaways
TSIA Intelligence (Content Assistant) summary
Podcast speakers
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Thomas Lah
Executive Director and Executive Vice President of the Technology & Services Industry Association (TSIA)
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