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Scaling Customer Success with AI: A Deep Dive with Microsoft
Learn how leaders can maximize customer value and business growth in 2025 and beyond.
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Overview
Challenges
Summary
Key takeaways
Role of AI in Customer Success:
AI enhances the ability to manage customer interactions efficiently, improving operational workflows and reducing manual tasks.
Self-Service Improvements:
Microsoft has seen a notable 32% increase in self-service interactions, indicating significant enhancements in customer autonomy and satisfaction.
Data Strategy Importance:
A robust data management strategy is crucial for maximizing the benefits of AI, as poor data can lead to ineffective AI outcomes.
Next Best Actions:
AI systems provide valuable nudges for customer success managers, streamlining their ability to identify and act on customer needs.
Employee Adoption Challenges:
While technology advancements can enhance productivity, overcoming resistance and building trust in AI tools among employees remains essential for success.
Podcast speakers
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Thomas Lah
Executive Director and Executive Vice President of the Technology & Services Industry Association (TSIA)
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Trusted by top companies everywhere
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Working with TSIA provides additional credibility to our strategic initiatives due to the fact-based best practices shared which align with and support our direction.
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