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Are Micro Verticals the Key to AI Profitability?
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Overview
Challenges
Summary
Key takeaways
Emphasis on Micro Verticals:
Understanding the unique needs within specific industries enhances service delivery and positions companies for better profitability.
Retooling for the AI Era:
Companies must invest significantly to transition their technology and services to meet the demands of AI solutions and customer satisfaction.
Shifting Customer Expectations:
Buyers now prioritize outcomes over technology features, expecting vendors to deliver specific value and efficiency.
Importance of Best Practices:
Organizations are encouraged to adopt standardized processes rather than customize solutions to maintain efficiency and facilitate innovation.
Service as a Strategic Capability:
The role of services is evolving to become crucial for unlocking business value, with a focus on continuous optimization rather than just maintenance.
Podcast speakers
Thomas Lah
Executive Director and Executive VP, TSIA
Mari Cross
Chief Customer Officer, Infor
Trusted by top companies everywhere
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