.png)
Thank you for registering
Check your inbox for a confirmation email with all the necessary information, including the webinar link, date, and time.
Overview
Challenges
Summary
Key takeaways
Last Mile Challenge:
Many companies struggle with effectively deploying AI, particularly in complex environments, leading to inefficiencies.
Context and Accuracy Over Speed:
Emphasizes the importance of providing accurate solutions rather than just fast responses in support functions.
Trust in AI Systems:
Building trust is essential as organizations grapple with the reliability of AI-generated solutions and their impact on customer relations.
AI as an Augmentation Tool:
AI should enhance support roles, not replace them, allowing support engineers to focus on complex issues.
Service Model Evolution:
The transition toward service-oriented models necessitates a reevaluation of pricing, engagement, and operational dynamics in tech support.
Podcast speakers
Thomas Lah
Executive Director and Executive VP, TSIA
Trusted by top companies everywhere
.svg)
.svg)
Get the benefits of membership
.svg){kind=icon}