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Coveo

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Meet your 
West Monroe
 Contact

Blair Doyle

Marketing Manager
bdoyle@wmp.com
bdoyle@wmp.com
LinkedIn
Partner Website
Request a meeting  
Company Description
We act on inflection points…whether that is a merger or acquisition, a restructuring, the launching of a new product or service, a strategic customer contract, securing strategic investors, or developing new alliance relationships. We serve our clients to help make meaningful, strategic change to produce substantial and sustained financial returns for the company and its investors.Waterstone partners with select leaders and investors in the business-to-business technology and information services industries

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.