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Company Description
Seertech Solutions is a global leader in delivering mission-critical learning and compliance management systems tailored for complex enterprise ecosystems. Founded in 2003, Seertech serves over 6 million users across 190 countries, offering a highly configurable Learning Enablement Platform (LEP) that combines the strengths of LMS and LXP technologies. A standout offering is Seertech’s Extended Enterprise LMS, designed to unify and streamline training across external networks such as partners, resellers, franchisees, and customers. This platform enables organizations to federate content at scale, ensuring consistent brand representation, compliance, and service quality across diverse audiences. Features like Content as a Service (CaaS) allow centralized content management with controlled distribution to external LMSs, safeguarding intellectual property and maintaining content synchronization. Seertech's solution supports customizable brand portals, flexible eCommerce capabilities, and robust analytics, empowering businesses to monetize training, enhance partner relationships, and improve customer experiences. By consolidating disparate systems into a single platform, Seertech reduces administrative overhead, mitigates compliance risks, and fosters a cohesive, high-performing extended enterprise. With a commitment to adaptability and customer-centric innovation, Seertech continues to set the standard for scalable, secure, and effective enterprise learning solutions.

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.