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Coveo

Category
Knowledge Management/Search
,
Meet your 
Quark Software Inc.
 Contact

Danis Yadegar

Chief of Staff
danis@quark.ai
danis@quark.ai
LinkedIn
Partner Website
Request a meeting  
Company Description
There's nothing small, much less subatomic, about Quark's presence in the publishing market. The company is best known for its QuarkXPress desktop application long before almost anyone had heard the term desktop publishing. The page layout application is used worldwide by graphic designers to arrange text and images for books, newspapers, magazines, and other publications. Quark also offers content management software for managing text, images, and other files over networks and the Internet. It serves clients in the commercial publishing, graphic arts, and multimedia markets. Founded in 1981, Quark was acquired by Platinum Equity in 2011.

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.