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Coveo

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Company Description
Provus is the leading AI-powered Services Quoting (CPQ) platform, purpose-built to help services organizations automate and optimize their quoting processes. Built 100% natively on Salesforce, Provus enables seamless collaboration across sales, delivery, and finance, leading to faster deal cycles, higher win rates, and improved margin and revenue growth. By replacing error-prone spreadsheets and manual workflows with intelligent automation, Provus helps enterprises scope, price, and quote complex services with confidence. Provus is backed by Norwest Venture Partners and Accel. For more information, visit www.provusinc.com.

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.