Company Description
Our name says it all (in ancient Greek, entelechy means turning potential into reality). We help firms reach their market potential through the intelligent (this is where the ‘I in Intelechy comes in) fusion of strategy, business development, and marketing savvy. How do we do this? As part of our disciplined process, we analyze your company, its products and services based on the current market and recommend AND execute the most impactful programs and services to power your profitable growth. We have developed and executed revenue growth services for many industry leaders such as AMD, Dell and SAP. When companies want to deliver revenue numbers quickly while also building a sustainable revenue growth engine for the future, they turn to the Intelechy Group.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
