Company Description
Workhorse Lenovo Group has risen to the top of the worldwide PC market, ahead of #2 HP and #3 Dell. The China-based group is a global supplier of Think-branded commercial PCs and Idea-branded consumer PCs, holding a dominant position in China. The company makes tablets, smartphones, laptops, desktops, workstations, servers, software, and accessories, and it is developing and launching mini ultrabooks and ideapads. Lenovo offers services for enterprise, small business, and home office markets. Certain products and services are geared specifically at the growing education, government, and health care verticals. Lenovo formed out of the acquisition of IBM's Personal Computing division in 2005.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
