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Coveo

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Field Service Automation
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Flash Global
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Company Description
Founded in 1983 and headquartered in Parsippany, New Jersey, Flash Global is a market leading provider of service supply chain solutions powered by cutting-edge technology and unparalleled expertise. Flash is trusted by many of the world’s iconic brands to handle their mission critical service needs across a variety of markets such as network hardware, network security, data storage, and telecom. Flash converges service supply chain solutions with technology delivering the consistency, predictability, and assurance enterprises need to deliver on their customer service goals.

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.