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Meet your 
Concentrix
 Contact

Lance Fischel

Senior Director, Global Business Development and Outside Sales
lance.fischel@concentrix.com
lance.fischel@concentrix.com
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Company Description
Concentrix Corporation provides multi-channel demand generation and renewal marketing solutions. Its services include demand generation, renewal marketing, account mapping, database development, analytics and campaign planning, customer contact, and printing and fulfillment services. The company also provides customer interaction center, database analysis, and print-on-demand services. It serves transportation, publishing, banking, healthcare, and high-technology industries. The company was founded in 1983 as BSA Sales, Inc. and changed its name to Concentrix Corporation in September 2006. The company is based in Pittsford, New York. As of February 29, 2004, Concentrix Corporation is a subsidiary of SYNNEX Corp. SERVICESsales & marketing support technical support customer support back office solutions CAREERSRESOURCE LIBRARYCONTACT US COMPANY about Global delivery, local results. Concentrix maximizes the long-term value of our clients customers with solutions that support the entire customer lifecycle and provide a high return on investment. And, by delivering from our locations in Asia, Latin America, and the United States in 12 major languages, we give our clients the global reach essential for business success. Our results- satisfied clients, some with relationships of 12 years or more. Your results? Contact us to find out. Parent company SYNNEX Corporation (NYSE- SNX) Knowledge Process Outsourcing (KPO) industry Lines of business include technical and customer support, sales and marketing, and back office transaction processing Experience 25+ years Industry expertise in technology, communications, and consumer electronics Quality process- ISO 9001-2000, ISO 27001, CMMI Mission statement- At Concentrix, we deliver knowledge-based services that have one measure of success — customer satisfaction

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.