Company Description
Bruviti is a leading AI-driven Service Resolution platform that transforms how organizations support complex equipment and technology. Its agentic architecture unifies telemetry, maintenance, inventory, service, parts, and customer data in one environment, where specialized AI agents recognize, diagnose, and resolve issues end-to-end. Delivered as a secure, rapidly deployable enterprise solution, Bruviti replaces fragmented workflows with automated, data-driven processes that boost efficiency and cut service costs.
Three Competitive Differentiators
Agentic AI Platform for Service Resolution
Domain-specific cognitive models, controls, and memory provide the reasoning and logic that power Bruviti’s purpose-built AI agents.
End-to-End Service-Supply-Chain Automation
A unified automation layer orchestrates inventory, parts logistics, maintenance, and customer and field service—streamlining every stage of the service lifecycle.
Rapid, Scalable Deployment
A proven implementation framework—with on-prem or private-cloud options and no-code training tools—delivers production-ready AI in weeks and scales effortlessly as your operations grow.
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Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
