Coveo

Category
Support Automation/AI
,
Meet your 
Brightspot
 Contact

Stephen Bender

Senior Manager of Lifecycle Marketing
stephen.bender@brightspot.com
stephen.bender@brightspot.com
LinkedIn

Three Competitive Differentiators 

 

Content flexibility

Starts with pre-built content types, modules and front-end styles that can be customized from no-code to low-code to headless. Provides enterprise-grade content authoring and editing capabilities, including full-screen authoring, track changes, in-line commenting and dynamic previews.

 

Integration readiness

Provides pre-built integrations with critical third-party data and services, reducing IT dependencies and enabling businesses to get started faster. Offers in-CMS integrations with leading image and media sources,simplifying content creation and publication.

 

Onboarding and support

Provides comprehensive customer support with direct access to expert advice and personalized training, ensuring a smooth onboarding process.Designed to be user-friendly, reducing the need for extensive technical knowledge and enabling quick setup, which enhances productivity and satisfaction.

 

Customer Testimonials 

 

"In our previous system, it took two weeks or more to create a newsection on our websites. It had to be entirely engineering work, which meantthat it was simply a lot of work each time. Now with Brightspot, we can createa new section via configuration in 10 minutes. The newsroom is themselvescreating new pages to serve individual needs of certain content types,etc."

Mark Stahura

Senior Product Owner, Forum Communications Company

 

 

"We originally partnered with Brightspot to implement an enterpriseCMS that delivered high-quality user experience, which was a success. Now,years later, Brightspot is still ensuring our digital properties embody vividimages, powerful search and compelling stories, and that our editorial content integrates with our auction engine to provide a seamless experience for our users."

Kiddi Hrobjartsson

Sotheby's Vice President, Platform and Application Strategy

 

 

 

"Brightspot is the lego set of the CMS world and with it we havethe power and flexibility to customize any part of the system to suit our exactneeds."

 

Matt Cribbs

Vice President Technology, Arizent

 

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.