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Managed Services


Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From accelerating the introduction of fully managed cloud and technology XaaS offers to monetizing premium customer success for managed clients, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA managed services member!

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Create Standard and Repeatable Offers for Managed Services
Create an Executable and Measurable Managed Services Strategy
Define a Managed Services Organizational Structure
Managed Services Relation to XaaS

 

Expand to see more business challenges we can help you solve+

Create Standard and Repeatable Offers for MS

How should we build standard MS offerings?

Create an Executable and Measurable MS Strategy

How do we create an executable and measurable MS strategy that also aligns with our product strategy?

Define a MS Organizational Structure

What is the optimal organization structure for a MS business?

MS Relation to XaaS

How do MS offerings relate to cloud services (SaaS, PaaS, IaaS)?

Key Performance Indicators (KPIs) for MS

What are the key metrics that MS organizations should monitor?

Start a New MS Business

What are the top priorities and actions for starting a new MS practice?

MS Optimal Delivery Structure

What is the optimal delivery structure for MS?

MS Tools and Platforms

What technologies are companies using to support their MS offerings?

MS vs. Professional and Support Services

How does MS relate to traditional service lines such as Professional Services and Support Services?

MS Pricing Methodologies

What are the common practices used for pricing MS offers?

MS Operational Processes

What are key operational processes required to successfully scale a MS business?

MS Go-to-Market Strategies

What are the various go-to-market options for a MS business?

Growing Young MS Businesses

What are the top priorities and actions for growing a young MS practice?

Define Market Focused MS Offers

How do we develop market relevant MS offers for technology solutions?

Best Practices for Managing Base Client Revenue Contracts and CSATs

What are the best practices for managing base client revenue, contracts, and customer satisfaction (CSAT)?

 

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

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Organizational Options for Incubating an XaaS Business Model

One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .

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Research Report

The Digital Operations and Customer Experience Platform

This paper will help lay out the path forward for a successful digital transformation.

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The State of Managed Services 2022

Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.

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Research Report

The State of Managed Services: 2022

Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.

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Research Report

Managed Services Delivery Maturity Survey Results

This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.

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Data View

Managed Services Maturity Indicators

This document reports key research findings on the topic of managed services maturity indicators.

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Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar

Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.

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Defining Managed Services Webinar 2017

Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.

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Inside Managed Services Maturity Models

Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.

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Research Report

Avoid 5 Common Managed Services Mistakes

In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.

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White Papers

Five Key Practices of a Successful Managed Services Provider

This report outlines the five managed services key practices essential for a successful managed services provider.

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Research Report

The Case for Customer Success in Managed Services

This report details how sales and support can work together within the LAER framework to help transform managed services growth.

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
 
George Humphrey speaking at TSW
 
 

Experience Our Community

Join our community of managed services leaders.
 
 
 

Meet Our Managed Services Research Executives

This team of expert research executives heads up our managed services research practice.

Managed Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Compugen

Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker
CEO

NTT, Ltd.

Dilip Kumar
EVP, Services Transformation

Cisco Systems

Shaina Tamburr
Senior Director, Excellence and Standardization

 

TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.