Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?
How do I create an executable and measurable managed services strategy that also aligns with our product strategy?
What are the various go-to-market options for a Managed Services business?
What are the key metrics that Managed Services organizations should monitor?
What is the optimal organization structure for a Managed Services business?
What are the most market relevant managed services offers for technology solutions?
What is the process required to build standard managed services offerings?
What is the optimal delivery structure for managed services?
Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?
What technologies are companies using to support their managed services offerings?
What are key operational processes required to successfully scale the business?
What are the best practices for managing base client revenue, contracts, and client satisfaction?
What are the best processes to enable successful managed services sales?
What are the common practices used for pricing managed services offers?
How do managed services relate to traditional service lines such as Professional Services and Support Services?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Organizational Options for Incubating an XaaS Business Model
One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
The Digital Operations and Customer Experience Platform
This paper will help lay out the path forward for a successful digital transformation.
The State of Managed Services 2022
Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
Managed Services Delivery Maturity Survey Results
This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.
Managed Services Maturity Indicators
This document reports key research findings on the topic of managed services maturity indicators.
Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar
Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.
Defining Managed Services Webinar 2017
Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.
Avoid 5 Common Managed Services Mistakes
In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.
Five Key Practices of a Successful Managed Services Provider
This report outlines the five managed services key practices essential for a successful managed services provider.
The Case for Customer Success in Managed Services
This report details how sales and support can work together within the LAER framework to help transform managed services growth.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
EVP, Services Transformation
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.