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Managed Services

Get Managed Services Research and Advisory with TSIA

There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice. 

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Managed services relation to XaaS
Creating an executable and measurable managed services strategy
Managed services go-to-market strategies
Key performance indicators (KPIs) for managed services


Expand to see more business challenges we can help you solve+

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

Data View

Managed Services Maturity Indicators

This document reports key research findings on the topic of managed services maturity indicators.


Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar

Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.


Inside Managed Services Maturity Models

Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.

Research Report

Avoid 5 Common Managed Services Mistakes

In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.

White Papers

Five Key Practices of a Successful Managed Services Provider

This report outlines the five managed services key practices essential for a successful managed services provider.

Research Report

The Case for Customer Success in Managed Services

This report details how sales and support can work together within the LAER framework to help transform managed services growth.

Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.


Planning for Innovations in Managed Services Offers

As a Managed Services provider, how do you effectively plan for innovation? Due to the acceleration of XaaS and Managed Services solutions, . . .


How DevOps Plays Cupid for Product Management and Managed Services

Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal . . .


Designing the Delivery Platform of the Future

As the world continues to accelerate the shift to XaaS models, operations teams are being driven by the four P’s of next gen Delivery: Proactive, . . .


Powering Managed Services with IBM Watson

In a world where data is becoming more and more ubiquitous, how can you harness the power of Artificial Intelligence and extreme automation to turn . . .


Take Your Managed Services to a Billion Dollars: Growing past $100M

This session will focus on growth beyond 25% year over year, pivoting your Managed Services to Managed XaaS, developing and growing pipeline, and . . .


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
George Humphrey speaking at TSW

Experience Our Community

Join our community of managed services leaders.

Meet Our Managed Services Research Executives

This team of expert research executives heads up our managed services research practice.

Managed Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker

NTT, Ltd.

Dilip Kumar
EVP, Services Transformation

Cisco Systems

Shaina Tamburr
Senior Director, Excellence and Standardization


TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.