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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From accelerating the introduction of fully managed cloud and technology XaaS offers to monetizing premium customer success for managed clients, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA managed services member!
How should we build standard MS offerings?
How do we create an executable and measurable MS strategy that also aligns with our product strategy?
What is the optimal organization structure for a MS business?
How do MS offerings relate to cloud services (SaaS, PaaS, IaaS)?
What are the key metrics that MS organizations should monitor?
What are the top priorities and actions for starting a new MS practice?
What is the optimal delivery structure for MS?
What technologies are companies using to support their MS offerings?
How does MS relate to traditional service lines such as Professional Services and Support Services?
What are the common practices used for pricing MS offers?
What are key operational processes required to successfully scale a MS business?
What are the various go-to-market options for a MS business?
What are the top priorities and actions for growing a young MS practice?
How do we develop market relevant MS offers for technology solutions?
What are the best practices for managing base client revenue, contracts, and customer satisfaction (CSAT)?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Organizational Options for Incubating an XaaS Business Model
One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .
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The Digital Operations and Customer Experience Platform
This paper will help lay out the path forward for a successful digital transformation.
The State of Managed Services 2022
Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
Managed Services Delivery Maturity Survey Results
This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.
Managed Services Maturity Indicators
This document reports key research findings on the topic of managed services maturity indicators.
Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar
Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.
Defining Managed Services Webinar 2017
Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.
Avoid 5 Common Managed Services Mistakes
In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.
Five Key Practices of a Successful Managed Services Provider
This report outlines the five managed services key practices essential for a successful managed services provider.
The Case for Customer Success in Managed Services
This report details how sales and support can work together within the LAER framework to help transform managed services growth.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
EVP, Services Transformation
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.