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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From accelerating the introduction of fully managed cloud and technology XaaS offers to monetizing premium customer success for managed clients, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA managed services member!
How should we build standard MS offerings?
How do we create an executable and measurable MS strategy that also aligns with our product strategy?
What is the optimal organization structure for a MS business?
How do MS offerings relate to cloud services (SaaS, PaaS, IaaS)?
What are the key metrics that MS organizations should monitor?
What are the top priorities and actions for starting a new MS practice?
What is the optimal delivery structure for MS?
What technologies are companies using to support their MS offerings?
How does MS relate to traditional service lines such as Professional Services and Support Services?
What are the common practices used for pricing MS offers?
What are key operational processes required to successfully scale a MS business?
What are the various go-to-market options for a MS business?
What are the top priorities and actions for growing a young MS practice?
How do we develop market relevant MS offers for technology solutions?
What are the best practices for managing base client revenue, contracts, and customer satisfaction (CSAT)?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Unlocking the Future AI Powered Managed Services
Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.
Exceeding Customer Demands While Balancing Team Workload
In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.
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18 Compelling AI Capabilities Being Used by MSPs Today
The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.
Framework: Customer Premise to Cloud
The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.
Framework: Three Dimensions of AI to Improve Business Operations
This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.
STAR Awards 2023
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
The State of Technology Services: 2023
A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.
Drive Managed Services Growth and Profitability with the Right Capabilities
Join us to hear about the most critical managed services capabilities required to drive growth and profitability.
Organizational Options for Incubating an XaaS Business Model
One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .
The Digital Operations and Customer Experience Platform
This paper will help lay out the path forward for a successful digital transformation.
The State of Managed Services 2022
Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
EVP, Services Transformation
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.