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There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?
How do I create an executable and measurable managed services strategy that also aligns with our product strategy?
What are the various go-to-market options for a Managed Services business?
What are the key metrics that Managed Services organizations should monitor?
What is the optimal organization structure for a Managed Services business?
What are the most market relevant managed services offers for technology solutions?
What is the process required to build standard managed services offerings?
What is the optimal delivery structure for managed services?
Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?
What technologies are companies using to support their managed services offerings?
What are key operational processes required to successfully scale the business?
What are the best practices for managing base client revenue, contracts, and client satisfaction?
What are the best processes to enable successful managed services sales?
What are the common practices used for pricing managed services offers?
How do managed services relate to traditional service lines such as Professional Services and Support Services?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
The Rise of AIOps
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Why Managed Services is Critical to Your Companys Future
Learning the relationship between “as-a-service” business models and managed services capabilities.
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Managed Services Sales Compensation: 2017 Survey Results
This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
The State of Managed Services 2019
Learn about trends and metrics that dictate what lies ahead for managed service providers (MSPs) in 2019.
Do "This," Not "That" to Successfully Grow Your Managed Services Business
Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.
The Case for Customer Success in Managed Services
This service insight details how sales and support can work together within a LAER model to help transform managed services growth.
The Managed Services Starter Kit for OEMs
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Top Five Mistakes Made When Starting a Managed Services Business
The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .
The State of Managed Services 2018
Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.
The State of Managed Services: 2018
This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Learn more about George.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
Executive VP of Global Delivery & Operations
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.