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Managed Services

Get Managed Services Research and Advisory with TSIA

There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice. 

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Managed services relation to XaaS
Creating an executable and measurable managed services strategy
Managed services go-to-market strategies
Key performance indicators (KPIs) for managed services


Expand to see more business challenges we can help you solve+

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

March 16

7 Emerging Delivery Capabilities You Must Invest In Right Now

Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.


Why Managed Services is Critical to Your Companys Future

Learning the relationship between “as-a-service” business models and managed services capabilities.

Research Report

Managed Services Sales Compensation: 2017 Survey Results

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


The State of Managed Services 2019

Learn about trends and metrics that dictate what lies ahead for managed service providers (MSPs) in 2019.


Do "This," Not "That" to Successfully Grow Your Managed Services Business

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.

Research Report

The Case for Customer Success in Managed Services

This service insight details how sales and support can work together within a LAER model to help transform managed services growth.

Starter Kit

The Managed Services Starter Kit for OEMs

Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.

Research Report

Top Five Mistakes Made When Starting a Managed Services Business

The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .


The State of Managed Services 2018

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
George Humphrey speaking at TSW

Experience Our Community

Join our community of managed services leaders.

Meet Our Managed Services Research Expert

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Learn more about George.


Managed Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker

NTT, Ltd.

Dilip Kumar
EVP, Services Transformation

Cisco Systems

Shaina Tamburr
Senior Director, Excellence and Standardization


TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.