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There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?
How do I create an executable and measurable managed services strategy that also aligns with our product strategy?
What are the various go-to-market options for a Managed Services business?
What are the key metrics that Managed Services organizations should monitor?
What is the optimal organization structure for a Managed Services business?
What are the most market relevant managed services offers for technology solutions?
What is the process required to build standard managed services offerings?
What is the optimal delivery structure for managed services?
Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?
What technologies are companies using to support their managed services offerings?
What are key operational processes required to successfully scale the business?
What are the best practices for managing base client revenue, contracts, and client satisfaction?
What are the best processes to enable successful managed services sales?
What are the common practices used for pricing managed services offers?
How do managed services relate to traditional service lines such as Professional Services and Support Services?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Avoid 5 Common Managed Services Mistakes
In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.
Five Key Practices of a Successful Managed Services Provider
This report outlines the five managed services key practices essential for a successful managed services provider.
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The Case for Customer Success in Managed Services
This report details how sales and support can work together within the LAER framework to help transform managed services growth.
Defining Managed Services
This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.
Planning for Innovations in Managed Services Offers
As a Managed Services provider, how do you effectively plan for innovation? Due to the acceleration of XaaS and Managed Services solutions, . . .
Powering Managed Services with IBM Watson
In a world where data is becoming more and more ubiquitous, how can you harness the power of Artificial Intelligence and extreme automation to turn . . .
Designing the Delivery Platform of the Future
As the world continues to accelerate the shift to XaaS models, operations teams are being driven by the four P’s of next gen Delivery: Proactive, . . .
How DevOps Plays Cupid for Product Management and Managed Services
Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal . . .
Managed Services Maturity Models: What is Your Path? (sponsored by Contract Capi
Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational . . .
Take Your Managed Services to a Billion Dollars: Growing past $100M
This session will focus on growth beyond 25% year over year, pivoting your Managed Services to Managed XaaS, developing and growing pipeline, and . . .
7 Emerging Delivery Capabilities You Must Invest In Right Now
Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Learn more about George.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
EVP, Services Transformation
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.