Managed Services

Managed Services Business Challenges

We know what's trending in managed services.

TSIA's detailed analysis of the industry has identified a top set of managed services business challenges that we address through our membership program.

Expand to view the top managed services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and
thought leadership in managed services.


Do "This," Not "That" to Successfully Grow Your Managed Services Business Webinar

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.

Research Report

The Case for Customer Success in Managed Services Research Report

This service insight details how sales and support can work together within a LAER model to help transform managed services growth.

Starter Kit

The Managed Services Starter Kit for OEMs Starter Kit

Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.


Top 5 Mistakes When Starting a Managed Services Business[Archived] Webinar

By now, you�ve surely heard the buzz about managed services (MS), but launching and growing a managed services business is not for the faint of . . .

Research Report

Top Five Mistakes Made When Starting a Managed Services Business Research Report

The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .


The State of Managed Services 2018 Webinar

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.

Research Report

The State of Managed Services: 2018 Research Report

This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.

Research Report

Managed Services Compensation: 2017 Survey Results Research Report

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

Five Key Practices of a Successful Managed Services Provider Research Report

The Technology Services Industry Association presents the five managed services key practices essential for a successful managed services provider

Research Report

Top Five Mistakes Made When Starting a Managed Services Business (Abridged Versi Research Report

Learn about the five most common mistakes made when starting up a managed services business and how you can avoid them.

Research Report

The Reemergence of Managed Services: Capitalizing on the Cloud Research Report

This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key . . .

Research Report

Managed Services Organization Roles and Their Impact on KPIs: 2017 Research Report

This report identifies the organization structures for managed services and the correlation between leading KPIs and the structures to support them.


Meet Our Managed Services Research Expert

George Humphrey is TSIA’s vice president of managed services research. He works closely with member companies to deliver research and advisory programs focused on helping them establish, optimize, and grow their Managed Services business and achieve better customer outcomes.

Learn more about George.


Experience Our Community

Join our community of managed services leaders.

TSIA Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker


Diana Gibson
General Manager, Global Capabilities & Office 365 Global Practice

Brink's, Inc.

Tim Witt
SVP, US Sales & Business Development

TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.