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Managed Services

Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From accelerating the introduction of fully managed cloud and technology XaaS offers to monetizing premium customer success for managed clients, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA managed services member!

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Create Standard and Repeatable Offers for Managed Services
Create an Executable and Measurable Managed Services Strategy
Define a Managed Services Organizational Structure
Managed Services Relation to XaaS


Expand to see more business challenges we can help you solve+

Create Standard and Repeatable Offers for MS

How should we build standard MS offerings?

Create an Executable and Measurable MS Strategy

How do we create an executable and measurable MS strategy that also aligns with our product strategy?

Define a MS Organizational Structure

What is the optimal organization structure for a MS business?

MS Relation to XaaS

How do MS offerings relate to cloud services (SaaS, PaaS, IaaS)?

Key Performance Indicators (KPIs) for MS

What are the key metrics that MS organizations should monitor?

Start a New MS Business

What are the top priorities and actions for starting a new MS practice?

MS Optimal Delivery Structure

What is the optimal delivery structure for MS?

MS Tools and Platforms

What technologies are companies using to support their MS offerings?

MS vs. Professional and Support Services

How does MS relate to traditional service lines such as Professional Services and Support Services?

MS Pricing Methodologies

What are the common practices used for pricing MS offers?

MS Operational Processes

What are key operational processes required to successfully scale a MS business?

MS Go-to-Market Strategies

What are the various go-to-market options for a MS business?

Growing Young MS Businesses

What are the top priorities and actions for growing a young MS practice?

Define Market Focused MS Offers

How do we develop market relevant MS offers for technology solutions?

Best Practices for Managing Base Client Revenue Contracts and CSATs

What are the best practices for managing base client revenue, contracts, and customer satisfaction (CSAT)?


TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

December 05

Unlocking the Future AI Powered Managed Services

Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.


Exceeding Customer Demands While Balancing Team Workload

In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.

Research Report

18 Compelling AI Capabilities Being Used by MSPs Today

The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.

Research Report

Framework: Customer Premise to Cloud

The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.

Research Report

Framework: Three Dimensions of AI to Improve Business Operations

This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.


STAR Awards 2023

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

Research Report

The State of Technology Services: 2023

A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.


Drive Managed Services Growth and Profitability with the Right Capabilities

Join us to hear about the most critical managed services capabilities required to drive growth and profitability.


Organizational Options for Incubating an XaaS Business Model

One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .

Research Report

The Digital Operations and Customer Experience Platform

This paper will help lay out the path forward for a successful digital transformation.


The State of Managed Services 2022

Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
George Humphrey speaking at TSW

Experience Our Community

Join our community of managed services leaders.

Meet Our Managed Services Research Executives

This team of expert research executives heads up our managed services research practice.

Managed Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker

NTT, Ltd.

Dilip Kumar
EVP, Services Transformation

Cisco Systems

Shaina Tamburr
Senior Director, Excellence and Standardization


TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.