Focus Area: Managed Services

Managed Services (MS) is big business and is growing larger every year. In fact, on average, managed services is the fastest growing service line for hardware and software companies that have established support and professional services businesses.

Not surprisingly, OEMs are recognizing this burgeoning opportunity and are jumping on the MS bandwagon to capture additional services revenue and deepen customer engagement. Although MS as a business has existed for over 10 years, there are still many uncertainties surrounding managed services such as:

  • What is the best business model for an MS business?
  • What are the business model implications for revenue, gross profits, customer retention, and CAGR?
  • What are the risks and tradeoffs if we grow our MS business out of our existing support business versus starting a brand new separate services business?

Top Service Business Challenges

TSIA conducts extensive research so you don't have to. Our detailed analysis of the industry has identified a top set of managed services business issues that we address through our research programs. Topics include optimal organization structure, channel models, key performance metrics, best practices, and much more. View the MS Top Business Challenges ▶

George Humphrey

MS Research Leadership

An elite group of professionals representing the industry's top support services organizations advise TSIA executive management on how best to deliver relevant programs, research, and events to its members. George Humphrey is the vice president of research for managed services at TSIA. Who is TSIA? Download our CV

Free Research Report  2016 Technology Spending Report: Managed Services  Find out how your company measures up to other managed services organizations  that are taking steps to improve overall customer satisfaction.     Download Report

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