- Focus Areas
- Strategic Services
Managed Services (MS) is big business and is growing larger every year. In fact, on average, managed services is the fastest growing service line for hardware and software companies that have established support and professional services businesses.
Not surprisingly, OEMs are recognizing this burgeoning opportunity and are jumping on the MS bandwagon to capture additional services revenue and deepen customer engagement. Although MS as a business has existed for over 10 years, there are still many uncertainties surrounding managed services such as:
TSIA conducts extensive research so you don't have to. Our detailed analysis of the industry has identified a top set of managed services business issues that we address through our research programs. Topics include optimal organization structure, channel models, key performance metrics, best practices, and much more. View the MS Top Business Challenges ▶
An elite group of professionals representing the industry's top support services organizations advise TSIA executive management on how best to deliver relevant programs, research, and events to its members. George Humphrey is the vice president of research for managed services at TSIA. Who is TSIA?
A membership in TSIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?